Manage a group of engineers, both full-time and contract, that write, review and implement configuration to turn-up broadband devices. Coordinate with Project management for timely deliverables on high profile projects. Vendors include Adtran and Calix. Highly experienced in MetaSolv M6 and Quickbase.

Technical lead for a group who reviewed all Broadband Access changes in the network. Provided training to other internal groups within Operations by writing various technical documents and classroom instruction. Handled customer escalations from local Ops, Customer Service and Engineering.

Wrote over 1500 Change Control documents which augmented the Broadband network to help alleviate latency issues or provide upgrade to new technology. Served as the team lead for the group and was a point of escalation.

Worked in the Data Network Operations Center. Responsible for troubleshooting issues in the Broadband data network. Worked with local field operations to resolve issues. Gained extensive knowledge of provisioning data equipment from several different vendors.

Full time instructor for the Computer Science Department. Taught students locally at the campus and provided instruction to Active Duty personnel at Little Rock Air Force Base. • Taught computer networking theory and hands-on training to college students. • Certified and experienced in teaching all four semesters of the Cisco Networking Academy curriculum and one semester of the CCNP curriculum.• Taught classes in Novell and Windows 2000.• Student Academic advisor responsible for counseling and helping students register for classes. • Prepared lesson materials, lectures, and exams for students.