Marcus A. Goynes Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

Orlando, Florida, United States

- Sourcing and managing hotel product for wholesale & retail buyers seeking accommodations; through international airlines, travel agencies, reward-point redemption companies & various travel industry corporate and franchise partners- Focus on: New York & Hawai'i markets

Orlando, Florida, United States

- Produced $125K+/month in personal retail sales with $1M potential total value in annual sales- Responsible for online sales, guest service inquiries, dining reservations & member support - Offered customer solutions to increase transaction value, by probing & answering general questions - Provided technical support for online store visitors, annual passholders & offered vacation packages, including: air, hotel stays, transfers and car rentals- Assigned to Universal Orlando Resort & Universal Studios Hollywood

Orlando, Florida

- Managed a portfolio of 20+ hotel chains & hospitality management companies based in the USA & Canada; Tasked with supporting and building sustainable commercial relationships and ensuring their growth. - Analyzed availability, allotment, lead times, minimum stays and black out dates; ensuring all product was priced competitively & strategically placed - Actioned commercial strategies, pricing analysis, competitiveness and negotiations with suppliers; Ensuring all product is available to all top-tier clients - Monitored internal loading process of negotiated contracts, ensuring quality & accuracy, resulting in immediate sales for new & upcoming offers - Prepared reports based in business intelligence, by identifying opportunities where actions and improvement are required to maximize production & drive revenue - Identified business development opportunities & ways to ensure continued success in all supplier relations & partnerships

Orlando, Florida Area

- High-volume recruiter, sourcing 150-200 job candidates per day; on-site at a food manufacturing facility & warehouse- Developed & managed a talent pipeline aligned with client needs and production requirements- Hosted weekly off-site job fairs and hiring events- Participated in hiring initiatives by processing applications, references & solely live drug-testing 30-60 job candidates per week- Conducted weekly orientation presentations, client facility tours & product-knowledge training- Provided on-going guidance, leadership & safety training to fulfill client needs & expectations for talent production

Orange County, California Area

- Protected the identity & interests of high level clients, including: business owners, political diginitaries & public figures operating in the State of California- Entrusted with seasonal assignments at a national legal firm & local accounting firm- Redacted information from insurance, tax, banking and various other personal documents of clients & businesses that individually generated a minimum of $1M in annual income for the purpose of mass storage, audits & legal representation

Orange County, California Area

- Developed creative marketing strategies to acquire viable Food & Beverage industry talent- Sourced candidates from various databases with use of Boolean technique & cold-calling- Advertised on various niche job boards and social media platforms- Produced a quality, high-volume pipeline for multiple levels within the organization- Supported HR functions of recruitment, interviewing, on-boarding & training

Orlando, Florida Area

- Traveled internationally to meet with global clients to present ancillary line of products- Lead bi-monthly product training for global sales team- Developed weekly sales promotions for global marketing team- Established training & incentive program for inside sales call center teams- Created opportunities to grow existing business; and secured leads for new business- Prepared weekly and quarterly reports for directors of Sales & Strategy- Proven track record for annual increase in sales through target marketing & product repositioning

Orlando, Florida Area

- Oversaw high-volume contact centers for B2B support & B2C sales- Responsible for training & continued development of reservations agents- Communicated with international offices to implement and reinforce policy & procedure- Participated in recruiting and interviewing- Developed reward system to improve service levels & incentives for production- Organized communications for sales promotions & operational changes- Used revenue management reports to stimulate sales on distressed inventory- Experienced using various GDS, AP, AR & BI systems- Improved credit card fraud prevention through effective coaching and leadership

Altamonte Springs, Florida

- Established company operating name, logo, slogan, website and email addresses- Protected business by acquiring liability insurance and operating licenses with local governments- Designed & developed marketing materials for print and social media- Established marketing & pricing strategies, including product placement & target groups- Maintained database to manage revenue, expenses, inventory and client relationships- Procured new business by cold calling and direct marketing to colleges, businesses & residences- Networked at local community events and trade shows- Retained customers by offering referral incentives & specialized services- Owner & CEO Jay Vallee