Marcus Grani Email & Phone Number

Jacksonville, Florida, United States

• Configured on-premises Ubuntu-based Remote-Management/Monitoring server (TeamViewer replacement) for 5000+ devices/endpoints• Configured CentOS server as a cloning and management system, with the ability to mass deploy a cloned Windows or Linux image to over 30+ devices at a time.• Implement bash and powershell scripting to automate updates and mass-deploy scripts to 5000+ devices/endpoints.• Implement virtualization technologies, such as, VMWare, KVM, Docker (& other containerization solutions)• Managed and maintained MS Entra (Azure AD) and O365 for end-users, ensuringseamless user-authentication, access control, and security measures.

Jacksonville, Florida, United States

• Provided prompt and effective Tier 1 support, diagnosing and resolving basic Windows-related issuesfor end-users.• Assisted users with software installations, updates, and configuration, ensuring smooth functionalityof Windows workstations.• Diagnosed hardware and software issues, utilizing effective communication to lead users through step-by-step problem resolution.• Maintained detailed documentation of support interactions, contributing to a knowledge base for quickissue resolution and future reference.

Jacksonville, Florida, United States

Growing and maintaining existing customer and partner relationships.Establishing and expand relationships with key customers.Constantly providing the best solution tailored to each customers needs in terms of relocating their place of residence or business.Prioritizing daily workflow, including all inbound calls, quotes, and sales-related inquiries.