Marcus H. Email & Phone Number

United Kingdom

Manchester Area, United Kingdom

Manager for all internal and external Abbott Rapid Diagnostics (Infectious Disease Division) events for the UK and Ireland, as well as managing the Stockport office.Responsibilities include:- Plan and organise 8-10 office events throughout the year, plus 3 company-wide large conferences.- Co-ordinate and organise attendance at the 10-12 medical conferences, congresses and events that Abbott attend yearly. - Build and maintain relationships with clients, vendors and colleagues as well as other internal teams.- Collaborate with multiple internal and external teams, including management, catering, creative & marketing, AV, operations, etc., to ensure a smooth and memorable experience for all involved. - Manage budgeting, vendor negotiations, time-line development and on-site management of all events. - Evaluate event success and submit post-event feedback, providing valuable insights and recommendations.- Manage all aspects of the office, including H&S compliance, visitor support, consumerables ordering, maintenance reports, etc

Uk

Temporary event management role working with a new specific client of SSUK, to promote and further their brand into the UK student scene.Responsibilities included:- Liaising with the brand and SSUK to ensure everything was planned and arranged pre-event.- Ensuring pre-event set up and co-ordination with clients, suppliers, and CEO was completed.- Ensuring event days went smoothly and being on-site to support the brand and SSUK colleagues.- Solve any issues that arose at events, and prior, to ensure the events ran well.- Ensure adequate cover and management was in place for events I could not attend personally, and that the team were fully briefed.- Provide post-event feedback to brand, CEO, venues and suppliers.- Action any post-event needs from feedback and liaise with relevant parties to make this happen.- Other admin tasks as requested by CEO.

Uk, Australia, Worldwide

Sustainable, Comfortable, Breathable. Bamboo Underwear for Men.When living in Australia I identified a gap in the market for fun, environmentally friendly underwear for men. From my initial market research to sourcing fabric, designing and importing the finished product, packaging design and pricing the end product. To developing the website, creating advertising campaigns, marketing strategies, social media creation, content and influencing, I managed every aspect of the business with occasional out-sourcing at busy periods.The product was well received and I expanded my range to meet demand. Upon my return to the UK it was difficult to continue with my Australian market leading underwear so took a natural hiatus as stock sold out. The business is currently dormant but I may consider a UK relaunch in the future.

Yorkshire

Lead the team through the tough and stressful Coronavirus nightmare, then on to increasing KPIs at a large store, before being moved into smaller low performing store to successfully increase its sales and KPI's. Responsibilities Included:- Provided excellent customer service and quick dispute resolution to customers.- Lead, train and motivate staff to ensure they provide excellent customer service and confirm they understood company policies and procedures.- Exceeded KPI’s by increasing store sales and reducing costs.- Ensured after-sales services are being provided and upheld when staff were responding to customer satisfaction reports and queries.- Implemented new policies of the new way of working, to allow in-store digital browsing/ordering.- Implemented new organisational policies and work place safety policies in line with COVID19.- Completed and implemented all extra H&S policies and risk assessments in relation to COVID19, in addition to the standard H&S policies, procedures and risk assessments.- Team management, rostering and dispute resolution.- Recruiting and training new team members.- Effectively implement all other Screwfix and Kingfisher systems, policies and procedures.

Melbourne, Australia

Managed and lead the Customer Service and Operations function of Renovator Store and 11 other brands within the company’s portfolio (Vanguard Design Group). Responsibilities Included:- Designed and implemented new policies and procedures in relation to customer service, dispatch and customer related issues. - Exceeded KPI’s and met sales targets. - Created and developed staff training documents.- Developed and managed the operations and customer service teams.- Coordinate with other departments to resolve issues and improve productivity. - Increased customer retention through implementation of after-sales care training. - Budget and spending management.

Melbourne, Australia

Managed the team at the large Preston (VIC) barbeque and outdoor furniture store and ultimately responsible for the team, sales, stock, presentation, OH&S, etc. Responsibilities included; - Provided excellent customer service and quick dispute resolution to customers.- Lead, train and motivate staff to ensure they provide excellent customer service and confirm they understand company policies and procedures. - Exceeded KPI’s by increasing store sales and reducing costs. - Ensure after-sales services are being provided and upheld when staff are responding to customer satisfaction reports and queries.- Team management, rostering and dispute resolution. - Recruiting and training new team members.- Adhering to, and maintaining, OH&S policies and standards.- Effectively implement all other Barbeques Galore systems, policies and procedures, where required.

Scarborough, Uk

Recruited for, and launched, the brand new hardware store in Scarborough and assisted the manager in their responsibility for the sales, team, stock, presentation, OH&S, etc. Responsibilities included;- Providing excellent customer service, help and advice to achieve sales.- Recruited entire team for the new store.- Developed and trained new team, including management, to build their confidence and skills.- On-going recruitment and training of staff, ensuring they provide excellent customer service and achieve sales targets. - Team management, rostering, dispute resolution and health and safety management. - Achieve high standards of store presentation, and ensure promotional change-over runs smoothly and efficiently. - Understand and implement all Screwfix policies and procedures.- Cash handling, sales, stock replenishment and deliveries.

Harrogate, Uk

Managed the team at the Harrogate stationery store and solely responsible for the sales, team, stock, presentation of the store, etc. Responsibilities included; - Ensuring customer service was of the highest standard and of the highest priority. - Recruit, train and develop new and existing colleagues.- Effective scheduling to efficiently run the store.- Achieve the sales plan and maximise the net contribution.- Implemented high standards of display and branch presentation.- Effectively implement all Ryman systems, policies and procedures.- Meet and exceed targets & KPI’s.

Ba (Hons), Tourism Management (International), 2:1

Activities and Societies: I was a Student Ambassador during my time at university and would volunteer on open days and events to show new.

Tourism Management, Tourism, 2:1