Marcus Hadfield Email & Phone Number

• Assisted in the development and maintenance of project plans and other project documentation for organization wide projects
• Created assorted graphics, charts, and other reports for presenting project progress to project stakeholders
• Facilitated communication among project team members in helping ensure projects progressed appropriately

• Collected and analyzed data from an internal hybrid work survey and created recommendations for IT leadership
• Collaborated with IT leaders in assessing and standardizing the organization’s portfolio rationalization project and process
• Presented on my work efforts and experience to the organization’s IT and executive leadership teams
• Rotated with various teams in learning the role of IT in supporting a hospital and education system

• Scheduled and created patient messages for 14 of the organization’s health centers and 100+ providers
• Achieved the highest level of performance in quality evaluations every month since training
• Answered all other inquires according to standard operating procedures, including HIPAA where necessary
• Contributed to the organization’s COVID-19 response efforts in serving patients and employees

• Assisted in the planning and carrying out of the hospital's yearly flu clinics for employees, providers, and their families
• Recorded and managed flu vaccination records and data for 600+ providers required for reporting to the CDC and Joint Commission
• Supported hospital’s stroke coordinator in compiling and ensuring accurate documentation for the obtaining of the hospital's chest pain accreditation

• Built and managed the company’s internal systems, integrations, and 200+ automations across a variety of applications including the company's own product, Salesforce, Stripe, Ontraport, etc.
• Developed the necessary technical processes surrounding the release of two new product offerings and ensured that the release was successful
• Linked data systems and built data visualizations and dashboards for leadership using Domo

• Produced a variety of data visualizations and dashboards for the team’s leadership and individual team roles in Domo
• Performed ad-hoc analyses for customer success team, reported and presented findings, and provided recommendations to address problems
• Partnered with several teams in improving data integrity and the data capture process from the team’s various inputs
• Served as data system administrator for team

• Pioneered a new company effort to address customer cancellations with team manager and one other employee
• Gathered information for customers who wished to cancel service, negotiated alternative to continuing service, compiled and passed feedback to team and company leadership
• Handled general customer requests from a variety of channels and provided solutions to each customer inquiry
• Presented work and results at company-wide meeting

John C. Price Laboratory

• Analyzed and prepared regular data summaries for the experiments examining rheumatoid arthritis
• Participated in IRB approval process for a human research study and helped ensure compliance through study duration
• Collaborated with other students and university departments to maximize efforts and attain the most insights possible

Master'S Degree, Health/Health Care Administration/Management

Graduate Certificate, Information Systems

Bachelor Of Science - Bs, Public Health