Marcus Hallman Email & Phone Number

Beltsville, Md, Us

Bethesda, Md

Washington D.C. Metro Area

Serve as the principal liaison between DTI, the client's administration and DTI site employees.Demonstrate proficiency in explaining all products, services turnaround times, delivery schedules and guarantees to the client.Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.Establish work procedures or schedules and keep track of the daily work of service staff.Order and dispense supplies. Learn to operate new office technologies as they are developed and implemented. Conduct searches to find needed information, using such sources as the Internet. Operate office equipment, such as fax machines, copiers, or postage systems and arrange for repairs when equipment malfunctions.Prepare and review operational reports and schedules to ensure accuracy and efficiency.Hire and terminate office service personnel. Resolve customer complaints or answer customers' questions regarding policies and procedures.Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.

Created operating procedure manual for the office service department. Served as an internal liaison between the marketing, communications, and IT departments.Reduced labor cost by 80 plus hours bi-weekly and increased production by 20%. Assisted with going green committee and client service task force to improve work environment.Negotiated pricing with vendors regarding equipment billing procedures, with a success rate of 15% below budget.Contributed to the development of the department internal web page. Established effective system for records management by creating a daily correspondence tracking.Managed the records management, conference center, facilities, hospitality and receptionist departments.Provide team with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.Recruit, interview, and select employees. Develop or update procedures, policies, or standards. Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or securityservices.

Managed daily office operations and maintenance of office equipment. Coordinated all off-site projects, office moves, and set up. Successfully managed work flow so all deadlines are met. Contributed to the implementation of new sites for employees and clients. Supervised a team of 8 team members. Responsible HR issues and payroll for the team. Primary point of contact for security of the office space. Provide excellent client service to all end-users at all site location. Displayed high ethical standard, integrity, work ethic and loyalty.