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Marcus Hampton Email & Phone Number

20+ Years in Banking Sector | Innovator in Financial Security and Fraud Prevention | Financial Crime Investigative Research & Analysis | Strategic Treasury Analyst | Complaint Management and Resolution
Location: Chicago, Illinois, United States 2 work roles
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20+ Years in Banking Sector | Innovator in Financial Security and Fraud Prevention | Financial Crime Investigative Research & Analysis | Strategic Treasury Analyst | Complaint Management and Resolution
Location
Chicago, Illinois, United States

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Marcus Hampton is listed as 20+ Years in Banking Sector | Innovator in Financial Security and Fraud Prevention | Financial Crime Investigative Research & Analysis | Strategic Treasury Analyst | Complaint Management and Resolution based in Chicago, Illinois, United States. AeroLeads shows a matched LinkedIn profile for Marcus Hampton.

Marcus Hampton previously worked as Senior Customer Advocacy Liaison at Bmo U.S. and Senior Fraud Detection and Investigative Services Analyst at Bmo U.S..

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About Marcus Hampton

As a seasoned Treasury Operations Analyst with over 20+ years of experience in fraud prevention, personal banking, and risk management, I excel in protecting financial integrity while ensuring exceptional customer satisfaction. My expertise includes conducting detailed investigations into economic crimes and suspicious activities, ensuring compliance with regulatory requirements, and providing actionable data insights. I am adept at working with cross-functional teams and external agencies, fostering strong stakeholder relationships to support investigative processes. My innovative solutions strike a balance between customer needs and organizational goals, driving process improvements and enhancing fraud awareness through training and guidance. With a strong focus on decision-making, critical thinking, and analytical skills, I am committed to maintaining high standards of financial security and customer service.Key Strengths and Achievements IncludeFinancial Crime Investigation: Conducted thorough investigations into financial crimes, identifying fraudulent activities and implementing corrective measures to mitigate risks. Analyzed complex financial data to uncover patterns of suspicious behavior, leading to the identification and resolution of multiple high-risk cases.Regulatory Compliance: Ensured adherence to regulatory protocols for Suspicious Activity Reporting (SAR), providing timely and accurate reports of potential financial crimes. Maintained detailed records and investigative findings, contributing to the prevention of financial fraud and money laundering.Cross-Functional Collaboration: Coordinated with legal, compliance, and risk management departments to ensure integrated approaches to resolving customer issues. Built strong relationships with internal and external stakeholders, enhancing collaboration and driving effective resolution strategies.

2 roles

Marcus Hampton work experience

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Senior Customer Advocacy Liaison

Led high-stakes, high-profile customer complaint resolutions, enhancing client satisfaction while minimizing escalations. Excelled in analytical problem-solving and communication, driving impactful decision-making and leadership.Conducted impartial reviews of unresolved customer complaints, managing a portfolio of 25-30 cases to ensure timely resolutions..

Mar 2017 - Feb 2024

Senior Fraud Detection And Investigative Services Analyst

Advanced from Junior Analyst to significantly impact the organization's profitability and customer value by effectively mitigating fraud-related losses.Monitored account activities for potential fraudulent activities, maintaining proactive communication with account holders to confirm issues and preparing comprehensive cases for further.

Jan 2009 - Mar 2017
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Marcus Hampton is listed as 20+ Years in Banking Sector | Innovator in Financial Security and Fraud Prevention | Financial Crime Investigative Research & Analysis | Strategic Treasury Analyst | Complaint Management and Resolution.

Where is Marcus Hampton based?

Marcus Hampton is based in Chicago, Illinois, United States.

What companies has Marcus Hampton worked for?

Marcus Hampton has worked for Bmo U.S..

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