Customer Service Engineer
Ann Arbor, Mi, Us
Provided first point of contact Medical Device Complaint (21CFR 803) and help desk support for Xoran Technologies MiniCAT ™ portable cone beam CT scannerFull expert support for software, hardware, and network failures as well as performing service upgradesTrained Doctors.Registered Nurses,Radiologist Technicians on the proper usage of the MiniCAT™ portable CT deviceElectro-mechanical installation, trouble shooting as well as preventative maintenance to machine base Performed all Medical Device Testing pertinent to Quality including; QC test, linear and spatial resolution test and radiation dose measurements according to Local, State and FDA regulationsAssisted sales with direct client contact including sales upgrades to the existing machine baseSecured new contact information for potential sales leadsWorking knowledge CA/PA systems, Non Conformance Reporting and Quality SystemsBeing fully compliant with all FDA regulatory requirementsTraveled on short notice maintaining accurate service maintenance logs and travel expense reports