Marcus Harper Email & Phone Number

17 Battery Place

Provide employee screening for the United States postal facilityProvide information to outside vendors on the procedure for dropping off Mail for the post officeWork with Postal Police to investigate postal employees

•Plan and sell transportations, accommodations, insurance and other travel services •Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations •Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travellers •Book transportation, make hotel reservations and collect payment/fees •Use promotional techniques and prepare promotional materials to sell itinerary tour packages •Deal with occurring travel problems, complaints or refunds •Attend travel seminars to remain updated with tourism trends •Enter data into our software and maintain client files •Network with tour operators •Maintain statistical and financial records •Meet profit and sales targets

620 Atlantic Ave.

Checking bags and screening guests and employees to ensure overall safetyProviding a safe and secure environment at Barclay centerProviding security for a load-in or load-out, guarding network trailers and performer equipment, assuring that the streets are safe and free from scalpers, assisting with ingress and egress, checking bags in the mall, and escorting patrons, clients, employees, artists, performers and players into and out of The buildingcover various indoor and outdoor posts as assigned

Brooklyn

•Supervised a team of 17 area managers and 260 associates.•Directed the work of 150 independent contractors.•Established project control procedures such as project forecasts and cash flow projections.•Helped earn the company 100% customer satisfaction.•Reduced average contract expenses by 17% through aggressive negotiations with vendors.•Established operational objectives and work plans and delegated assignments to subordinate managers. •Completed 135 performance reviews each quarter, offering praise and recommendations for improvement.

Brooklyn, New York

• Assist the Senior project Manager in overseeing the operations of the Arena• Responsible for supervising the overall cleanliness and readiness for all fronts of house and back of house areas. Including but not limited to cleanliness of restrooms, all buildings and trash removal and Snow removal.• Responsible for scheduling. Ensures each employee is scheduled the proper amount of hours acceding to budgets and the company standards.• Focuses on guest and employee satisfaction. Ensures that each employee is greeting and interacting with guests to maintain a fun and pleasant environment.• Develops inter-departmental relationships and provides standards in operational support for other departments.• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities and supplies.• Performs other duties as assigned.

Greater New York City Area

• Meet monthly sales goals.• Oversee the sales team to make sure that all duties are being fulfilled and that customer satisfaction is maintained at the local level.• Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed• Maintain sales history data for each employee• Maintenance and distribution of DataTrax sales tools• Personnel placement and scheduling breaks• Provides feedback to shift manager on employee performance during shift. • Communicate with shift supervisors and the Operations manager.• Maintain regular and consistent attendance and punctuality. • Other duties as assigned.

• Assist the Operations Manager in overseeing the operations of the amusement park• Responsible for supervising the overall cleanliness and readiness for all fronts of house and back of house areas. Including but not limited to cleanliness of restrooms, all buildings and trash removal.• Responsible for scheduling. Ensures each employee is scheduled the proper amount of hours acceding to budgets and the company standards.• Focuses on guest and employee satisfaction. Ensures that each employee is greeting and interacting with guests to maintain a fun and pleasant environment.• Develops inter-departmental relationships and provides standards in operational support for other departments.• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities and supplies.• Performs other duties as assigned.

Orlando, Florida

.Maintaining quality standards by thoroughly performing cleaning duties at various locations throughout the Walt Disney world Resort including the Magic Kingdom Park, Epcot Hollywood studios, Animal kingdom and backstage locations. • Working both indoors and outdoors.• Cleaning bathrooms, emptying trash cans, sweeping and performing general detail cleaning.• Monitoring an inventory of cleaning supplies and paper products for a designated area and restocking as needed.• Providing service to both guests and fellow Team Members by answering questions and offering information and assistance in a courteous manner, all while ensuring a clean environment.• Understanding and actively participating in Environmental, Health & Safety responsibilities by following established Disney policies, procedures, training and Team Member involvement activities. . • Providing advice and help to customers using the products or services of the organization.• Issuing compensations or refunds to customers and maintaining accurate and timely records of correspondence or discussions with the customers.• Supervising customer service teams, learning about the products or services of the organization, and following up-to-date with modifications.• Performing other duties as assigned

Emergency Management, Crisis/Emergency/Disaster Management

Criminal Justice/Law Enforcement Administration