Marcus Heath Email & Phone Number

Carthage, Missouri, US

Memphis, TN, US

Houston, Texas, US

Franklin, TN, US

Nashville, TN, US

Responsible for network planning, design and implementation projects to support multiple LAN, MAN and WAN connected hospitals globally. Establish network connectivity from the remote sites to the regional data centers using multiple WAN connectivity technologies such as Frame Relay, PPP, ATM and Ethernet over MPLS. Configure and deploy network security.

US

Responsible for deploying Cisco IP telephony devices for multiple state agencies over 5 UCS clusters supporting 45,000 endpoint devices for the State of Tennessee. Configure and deploy Cisco IP phones, voice gateways, and analog voice gateways using Cisco Provisioning Mangers and Cisco Unified Communications Manager to enable services including call park.

Oklahoma City, OK, US

Provide daily onsite and remote network configuration of Cisco Catalyst 6500, 4500, Nexus 5k and 3750 layer 3 switches, as well as Cisco IP phones, Cisco 5500, 5510 and 5540 ASA’s. Configure new devices to use Cisco Access Control Server when added to the network. Responsible for configuring and installing Cisco Aironet 3602i and 1552i access point on the.

Oklahoma City, OK, US

Provide remote location support via telephone, Dameware, VNC, and Remote Desktop, in addition to maintaining applications in a Terminal Services environment. Knowledge and experience working with WAN/LAN technologies including security policies and procedures, VPN, firewall and extensive network support. Provide in-depth technical support for network.

Answer the Support Desk telephones in a courteous and friendly manner. Log all calls or trouble tickets in the IT system called Track-IT & work towards 100% completion or resolution of Support Desk requests. Responsible for receiving, prioritizing, documenting & actively resolving end user hardware & software help desk requests.

Perform a combination of task to support office, business, or administrative operations, such as: maintaining records; receiving, preparing, or verifying documents; searching for and compiling information and data; maintaining technical order regulations. Performed monthly audits of technical manuals for United States Air Force.

CA

Lead installation technician of Nortel fiber optic network elements and nodes. Specialized in installation of the Optera 192 node. Experienced in SONET networks OC1, OC3, OC12, OC48 and OC192. Familiar with most fiber optic equipment monitoring and fine-tuning. Configured nodes

Installed and maintenance of mobile subscriber equipment. Erected antennas in remote training locations. Inspected and tested equipment to ensure operational status and quality assurance procedures. Documented and updated maintenance records, logs and reports to reflect equipment efficiency and accuracy rates.