Marcus Henderson Email & Phone Number

Chapel Hill, Nc, Us

Palo Alto, California, Us

Palo Alto, California, Us

Palo Alto, California, Us

Palo Alto, California, Us

Palo Alto, California, Us

Palo Alto, California, Us

Round Rock, Texas, Us

Provide support for the EMC Data Protection Suite specializing in a one stop shop solutions based support. Serve as an escalation point for the DPS team, in both technical and nontechnical roles. Provided root cause analysis, performance review, and code bug reporting where required. Key Highlights:• Team lead and coach of the DPS Integrated team specializing in Avamar, Data Domain, and VBA integration• Leveraged knowledge of Linux, and EMC Backup/Recovery Technology to train new team members. • Authored extensive knowledge base articles in an ever expanding field.• Developed training material and delivered training courses on EMC data protection integration products. • Assisted in interviewing and on-boarding new team members.

Round Rock, Texas, Us

Provide support for EMC Avamar software, hardware, as well as their interaction with customer environments. Specialized in integrating Avamar with other EMC products such as Data Domain.Key Highlights:• Built a strong foundation for Linux/Unix based support. • Provided backup and recovery support for industry leaders. • Contributing member of the Avamar Network and Server team. • Served as a SME for Avamar Backup and recovery integration and solutions based support. • Founded and developed curriculum for the DPS Integrated team specializing in solutions based support.

Cupertino, California, Us

Support a variety of iOS devices including the iPad, iPod Touch and iPhone and their integration into Windows systems and Mac systems. Provide Apple engineers with consumer feedback on reoccurring issues. Provide solutions for the repair and maintenance of iOS devices.Key Highlights:• Consistently ranked in the top 10% of my support group.• Skilled in both OS X and Windows iOS integration and support.• Helped edit and maintain an ever expanding technical support knowledge base.• Assist in the support and usage of iCloud data storage.

Richfield, Minnesota, Us

Develop and coordinate the implementation and sales of complex distributed audio and dedicated home theater systems. Foster relationships with an ever expanding list of clients to expand the Magnolia business and generate sales. Managed a team of Magnolia salesman and took an active role in their training and development.Key Highlights:• Exceeded ever changing sales goals.• Manage the day to day Magnolia business.• Trained existing associates in advanced audio/video application and the Magnolia Experience.• Maintained a working knowledge base in an ever changing industry.

Charleston, Sc, Us

Further the medical uses of polymer chemistry research efforts under the direction of Dr. Brooke Van Horn. Researched the application of Thio-ene click chemistry to attach hydrophilic compounds to polymers. Furthered the efforts to create a biodegradable polymer drug delivery system. Key Highlights:• Presented research findings at both local and regional scientific conferences. • Collected and analyzed H1-NMR, C13-NMR, and IR spectra.• Maintained the lab under state regulated safety guidelines.

Charleston, Sc, Us

Responsible for 21 undergraduate student development outside the class room. Served as a leader and example to my fellow resident assistants throughout extensive training sessions and workshops. Planned large scale campus events as well as smaller scale programs to promote a safe campus experience. Key Highlights:• Managed a house of ethnically diverse undergraduate students.• Conduct interviews for prospective resident assistants• Extensive budgeting and planning of events and programs.