Marcus Henry Email & Phone Number

• Perform daily health checks of tools used to secure the network
• Assist network customers through phone, email and ticket queue with network communication issues. Escalate advanced issues to senior techs
• Assist with creating and updating firewall rules on PaloAlto devices
• Provide packet captures for traffic going through the network
• Execute searches and review logs in Splunk and Elastic to assist with troubleshooting network traffic
• Making sure the network is secure by blocking or allowing specified domains or ips on the network

• Manages the DNS systems, upgrades systems as required, provides all operational and sustainment activities related to the ongoing support of all DNS systems.
• Use putty to manage and troubleshoot systems running on Linux and Unix OS
• Troubleshoot DNS issues using tools such as Kloth, NSlookup and Splunk
• Create, modify and delete domain accounts on the network
• Assist with network security by adding accounts to whitelists or blacklists
• Run basic commands within Powershell to troubleshoot network connectivity issues

Washington, District Of Columbia, US

• Account management through active directory
• Provide server patch management through Bladelogic
• Monitor servers for performance issues, errors and drive space
• Monitor system backups for failures and work with the backup team to resolve issues
• Use HBSS to monitor antivirus status
• Run Powershell commands to assist with troubleshooting issues

Hook, Hampshire, GB

• Provide tier 2 application support for Tririga and NexGen applications
• Document steps taken to resolve customer reported issues in Jira
• Follow-up with customers to verify their issues have been resolved
• Test the software after updates are applied to confirm no issues with functionality
• Work with tier 3 Engineering for advanced level support issues

Austin, TX, US

• Assist with setting up servers with 2016 OS before deploying to the field (install software, configure roles and features, set file permissions and add additional drives if needed)
• Assist the Database Engineers with database maintenance and troubleshooting
• Execute batch files to assist with upgrading software and hardware systems
• Upgraded systems that ran on Linux and Microsoft platforms
• Assist with testing new software releases before deployment into the field
• Setup and reconfigure tasks to run on systems

Tallassee, AL, US

• Duties include:
• Administer troubleshooting of metering system issues. Provide technical support both externally with customers and distributors and internally with manufacturing and repair groups. Learn, understand, and be able to.
• Demonstrate understanding by assisting with product presentations
• Develop and provide documentation for product operating instructions and procedure guidelines
• Coordinate customer upgrades, track products and revision and repair history
• Write basic SQL queries to assist in troubleshooting software related issues