Marcus Hensley Email & Phone Number

Sandy, Utah, United States

West Jordan, Utah, United States

Head of professional recruiting team to tackle high level and high volume direct hire, contract, and temp to perm positions. Act a the sales and operations leader to ensure growth and development for my team, our organization, and the internal and external clients we service.Maintain compliance, service, and documentation standards to ensure high quality and high output.

• Identify potential clients and develop effective and custom sales methods to secure client business and execute consistent, results-oriented client contacts.• Build and manage relationships with current customers to gain new business and increase revenue. • Oversee all operational efforts of branch to increase productivity, ensure quality and provide consistent delivery of Nexeo services to clients.• Develop and oversee strategic, operational, and administrative programs/plans including an annual branch development.• Execute implementations, trainings, and operational initiatives to structure, mentor, and grow the branch while developing team members.• Consistently able to surpass revenue, cost allocation, operational goals, and budgets by over 20%• Provide insight and consulting regarding common HR functions including trending HR best practices, employment law compliance, employee relations management, etc.

• Manage the Customer Support Team to achieve high level of accountability and compliance.• Manage and support Sales and Operations processes, establish and track accountability metrics, and sustain high performance metrics for the company. • Develop and manage inter departmental communication and notification systems.• Manage and improve the new customer contracting process, as well as the new customer submission and compliance process’ through custom integrations with Adobe Sign, ATS systems, and Microsoft Teams.• Interface with the recruiting and sales leadership team to coach and implement training and accountability metrics to drive KPI’s.• Manage HR compliance and process’ including: Employee onboarding, new hire compliance, WOTC, E-Verify and employee training and development.• Manage and maintain 3rd party vendor relationships, including: ATS vendors and integrations, 3rd party IT support, telecom, and employee screening software. • Act as a project manager when operational gaps are identified and implement new strategies to fill those gaps

Lehi, Ut

Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met. Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention. Create and implement standard HR procedures and processes to increase company efficiency and profitability Identifies training needs for business units and individual executive coaching needs. Provides HR policy guidance and interpretation. Assist executive team with any additional needs Provide HR consulting in various area's including employment law and HR best practice Assist with planning and organization of Nexeo events Conducts weekly meetings with respective business units. Create, implement, and process internal documentation Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies.  Trends include but are not limited to: Turn over, Compensation, internal development, WOTC Benefit, Garnishments and Injury claims. Work with HR Assistant and HR Generalist to ensure HR best practices are being implemented.

• Continually training new hires and management on benefits, company culture and company policies.• Collaborating with training and administrative teams to improve onboarding process and achieve greater buy-in from internal customers.• Analyzing turnover data to create and implement new ideas to improve retention and the internal customer journey.• Continually creating effective messaging using language, graphics and marketing collateral to attract the best-qualified candidates.• Managing and improving the employee relations for remote facility by setting up clear succession plans for managers and performance improvement plans and proactively improving development. • Effectively filled 100% of new hire needs through calibrating with managers and senior leadership on core traits and qualities to find best-qualified candidates.• Effectively filled 100% of new hire needs through calibrating with managers and senior leadership on core traits and qualities to find best-qualified candidates.• Continually creating effective messaging using language, graphics and marketing collateral to attract the best-qualified candidates.• Managing project deadlines and monitoring milestones for branding strategy to elevate company status.• Created companywide templates for corrective action accountability and improved response time from managers by creating a simple and effective process.

As Operations Manager my focus is first and foremost on helping train and develop my team to think big picture; allowing the ideas for increased efficiency and job fulfillment. I am responsible for acting as a workforce liaison, handling daily order volumes and projections, communicating with vendors and also managing inventory of consumables and order supplies as necessary. Analysis of job performance metrics and efficiency is a large piece of day to day operations. This analysis is quickly communicated to senior management and associates for clear expectations and directive goals.

I love working in the fast paced environment of sales. This unique position has given me the opportunity to do so, while providing our internal and external customers an amazing experience. Working with an amazing team of up to 30 reps has been awesome because I have been able to get the 2 things I am most passionate about, helping my co-workers gain tools need for success and exceeding KPI expectations.