Marcus Hernandez work email
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Marcus Hernandez personal email
My experience in the Luxury Fashion retail industry has taught me to meet and exceed each customer's expectations with service that sells. I have assisted all varieties of clients in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of business through loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times as a Store Manager at companies such as John Varvatos, Ermenegildo Zegna, Faconnable, Me&Ro, Ralph Lauren, French Connection, and Kenneth Cole. I am an excellent trainer who achieves ongoing success with teams by building morale, maintaining teams' self-confidence and training them to build a sale by improving their people skills.
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Store DirectorRimowaBeverly Hills, Ca, Us
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Flagship General ManagerJames Perse Enterprises Jul 2023 - PresentMarina Del Rey, Ca, Us -
General ManagerJohn Varvatos May 2014 - PresentNew York, Ny, Us -
Agm / Crm Manager / West Coast Studio ServicesErmenegildo Zegna Group Jun 2011 - Nov 2021Milan, Lombardy, ItAccountable for daily support, strong follow through, problem solving and communication skills. Ensure sales and operational goals are met. Responsible for overall visual presentation of the Beverly Hills Rodeo Drive flagship. West Coast Studio Services coordinator; participate with PR and Headquarters to organize exclusive events; Head of CRM program for Beverly Hills to establish, manage and review sales associate productivity goals to exceed Company standards. Recruit and select qualified candidates to maintain staffing and productivity requirements, Train associates on product knowledge, selling and operational skills to demonstrate uncompromising customer service standards. Evaluate issues, establish priorities and adjust direction when necessary. -
Gm / West Coast Facilitator For New HiresFaconnable Sep 2008 - Jun 2011Maintain the highest level of customer service and satisfaction. Demonstrate sales leadership through emphasizing store, client, and individual goals and elevate the customer experience. Proper implementation of all policies, procedures, and improvement of store operations and environment. Supervise and train the sales team to ensure the highest level of product knowledge and service standards in order to achieve store business goals and improve the team dynamic. Consistently seek new customers and marketing opportunities, through community events as well as a member of the Beverly Hills Chamber of Commerce. The West Coast District Ambassador and trainee in the “Service of Excellence” customer service program. Instrumental in helping the Visual department in regards to the strong and detailed visual elements the company has and continue to have the Beverly Hills store visual photos be examples to other stores when direction is needed. Oversee all Studio Services and media pulls in the Los Angeles area.
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AgmMe&Ro Aug 2007 - Sep 2008Highest sales for the year through clienteling, networking, emailing new collection photos, and brainstorming new ways and ideas to increase revenue. Store merchant with all merchandising and presentation of jewelry displayed. Helped train all new employees with merchandising practices as well as store cleanliness and replenishment. Built a substantial clientele book with recurring profit and celebrities such as Ringo Starr, Joe Walsh, Barbara Bach, and Lisa Kudrow. As an Assistant Manager, involved in operational duties of the business such as weekly store inventory, training new hires, opening /closing the store. -
General ManagerRalph Lauren / Club Monaco Nov 2004 - Jul 2007Managed and ran 3 different Club Monaco store locations: Costa Mesa, 3rd Street Promenade, and the flagship location in Beverly Hills. At Beverly Drive, developed a management team of 5 and about 28 stylists. The contact Manager left in charge of the District if DM was away. In the three years, far exceeded sales plans by double digit increases. In all three locations, held down noteworthy shrink results.Maintained basic operational standards such as supply order, cleanliness, lighting, employee touchbases and reviews, weekly directives, scheduling, etc. Held a high standard to the team in regards to store display and product presentation. Promoted high morale, productivity, and learning amongst managers and stylists on the team. Under my management, promoted multiple stylists to management positions and promoted an Associate Manager to Store Manager. Maintained and managed clientele books of staff and routinely schedule private shopping appointments with high end customers.
Marcus Hernandez Skills
Marcus Hernandez Education Details
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Artcenter College Of DesignMarketing -
El Paso Community CollegeBusiness And Fashion
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El
Frequently Asked Questions about Marcus Hernandez
What company does Marcus Hernandez work for?
Marcus Hernandez works for Rimowa
What is Marcus Hernandez's role at the current company?
Marcus Hernandez's current role is Store Director.
What is Marcus Hernandez's email address?
Marcus Hernandez's email address is ma****@****gna.com
What schools did Marcus Hernandez attend?
Marcus Hernandez attended Artcenter College Of Design, El Paso Community College, El.
What skills is Marcus Hernandez known for?
Marcus Hernandez has skills like Management, Merchandising, Fashion, Customer Service, Crm, Retail, Sales Management, Sales, Training, Inventory Management, Loss Prevention, Public Relations.
Who are Marcus Hernandez's colleagues?
Marcus Hernandez's colleagues are Roland Späth, Robin Stephan, Maricel Butong, Saranun Leeladejkul, Yen Dang, Patrick Hölscher, Pirasuth Muenniam.
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