Marcus Hernandez Email & Phone Number

Beverly Hills, Ca, Us

Marina Del Rey, Ca, Us

New York, Ny, Us

Milan, Lombardy, It

Accountable for daily support, strong follow through, problem solving and communication skills. Ensure sales and operational goals are met. Responsible for overall visual presentation of the Beverly Hills Rodeo Drive flagship. West Coast Studio Services coordinator; participate with PR and Headquarters to organize exclusive events; Head of CRM program for Beverly Hills to establish, manage and review sales associate productivity goals to exceed Company standards. Recruit and select qualified candidates to maintain staffing and productivity requirements, Train associates on product knowledge, selling and operational skills to demonstrate uncompromising customer service standards. Evaluate issues, establish priorities and adjust direction when necessary.

Maintain the highest level of customer service and satisfaction. Demonstrate sales leadership through emphasizing store, client, and individual goals and elevate the customer experience. Proper implementation of all policies, procedures, and improvement of store operations and environment. Supervise and train the sales team to ensure the highest level of product knowledge and service standards in order to achieve store business goals and improve the team dynamic. Consistently seek new customers and marketing opportunities, through community events as well as a member of the Beverly Hills Chamber of Commerce. The West Coast District Ambassador and trainee in the “Service of Excellence” customer service program. Instrumental in helping the Visual department in regards to the strong and detailed visual elements the company has and continue to have the Beverly Hills store visual photos be examples to other stores when direction is needed. Oversee all Studio Services and media pulls in the Los Angeles area.

Highest sales for the year through clienteling, networking, emailing new collection photos, and brainstorming new ways and ideas to increase revenue. Store merchant with all merchandising and presentation of jewelry displayed. Helped train all new employees with merchandising practices as well as store cleanliness and replenishment. Built a substantial clientele book with recurring profit and celebrities such as Ringo Starr, Joe Walsh, Barbara Bach, and Lisa Kudrow. As an Assistant Manager, involved in operational duties of the business such as weekly store inventory, training new hires, opening /closing the store.

Managed and ran 3 different Club Monaco store locations: Costa Mesa, 3rd Street Promenade, and the flagship location in Beverly Hills. At Beverly Drive, developed a management team of 5 and about 28 stylists. The contact Manager left in charge of the District if DM was away. In the three years, far exceeded sales plans by double digit increases. In all three locations, held down noteworthy shrink results.Maintained basic operational standards such as supply order, cleanliness, lighting, employee touchbases and reviews, weekly directives, scheduling, etc. Held a high standard to the team in regards to store display and product presentation. Promoted high morale, productivity, and learning amongst managers and stylists on the team. Under my management, promoted multiple stylists to management positions and promoted an Associate Manager to Store Manager. Maintained and managed clientele books of staff and routinely schedule private shopping appointments with high end customers.

Still Attending, Marketing

Associate Of Arts - Aa, Business And Fashion

Education record