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Marcus Hickman Email & Phone Number
Google IT Support Professional Certificate Holder | Problem-Solving Expert | Customer Service Specialist | IT Solutions Innovator
at
Everise
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✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Google IT Support Professional Certificate Holder | Problem-Solving Expert | Customer Service Specialist | IT Solutions Innovator
Location
Little Rock, Arkansas, United States
Who is Marcus Hickman? Overview
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Quick answer
Marcus Hickman is listed as Google IT Support Professional Certificate Holder | Problem-Solving Expert | Customer Service Specialist | IT Solutions Innovator at Everise, based in Little Rock, Arkansas, United States. AeroLeads shows a matched LinkedIn profile for Marcus Hickman.
Marcus Hickman previously worked as Broker Support at Everise and Benefits Coordinator at North American Senior Benefits. Marcus Hickman holds Bachelor Of Applied Science - Basc, Psychology from University Of Arkansas At Little Rock.
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Email format at Everise
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Everise
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Profile bio
About Marcus Hickman
I'm embarking on an exciting new journey in the realm of IT, fueled by a deep-seated passion for technology and an insatiable curiosity. I’m currently working towards earning the Google IT Support Professional Certificate, where I am immersing myself in practical skills such as troubleshooting, network management, system administration, and cybersecurity. This intensive program is significantly advancing my technical proficiency and solidifying my dedication to lifelong learning and excellence in this rapidly evolving industry.Throughout my career, I’ve held various roles, including Broker Support at North American Senior Benefits, Broker Support Agent at Centene, and Licensed Agent at Liberty Mutual. These experiences have refined my problem-solving abilities, attention to detail, and customer service expertise. The analytical and communicative skills I’ve acquired are directly applicable to IT, enabling me to deliver innovative solutions and exceptional support.I am enthusiastic about connecting with fellow IT professionals and industry experts. If you are in search of a dedicated and skilled IT professional, I would welcome the opportunity to discuss how we can work together to foster innovation and achieve outstanding outcomes. Let’s connect to explore potential collaborations and make a meaningful impact in the IT sector.Google IT Support Professional Certificate Holder | Problem-Solving Expert | Customer Service Specialist | IT Solutions Innovator
Current workplace
Marcus Hickman's current company
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4 roles
Marcus Hickman work experience
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Benefits Coordinator
- Utilized data-driven strategies to identify high-potential neighborhoods, optimizing sales routes and increasing efficiency
- Tracked and analyzed sales performance metrics using CRM software, providing insights that informed strategic planning and improved sales outcomes.
- Generated over 160 new client leads per month through door-to-door sales efforts and lead sources,
- Implemented feedback from clients and coaches to refine sales pitches, enhance client satisfaction and increase referral business.
Oct 2023 - Feb 2024
Broker Support
- Coordinated support for over 80 brokers daily, ensuring timely resolution of issues and ensuring broker satisfaction
- Streamlined data management processes, reducing information retrieval time by implementation of efficient filing systems.
- Analyzed broker feedback to identify recurring issues, and developed appropriate step actions for each
- Utilized CRM software to track and document interactions, ensuring accurate record-keeping.
Jul 2022 - Oct 2023
Licensed Agent
- Utilized CRM software to track and document customer interactions, ensuring accurate records
- Provided detailed explanations of insurance policies and coverage options, helping clients make informed decisions.
- Analyzed customer feedback to identify areas for service improvement, implementing changes that led
- Resolved customer inquiries and issues for over 80 clients daily, significantly boosting first-contact resolution rate and enhancing overall satisfaction.
Dec 2020 - Oct 2023
1 education record
Marcus Hickman education
FAQ
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Quick answers generated from the profile data available on this page.
What company does Marcus Hickman work for?
Marcus Hickman works for Everise.
What is Marcus Hickman's role at Everise?
Marcus Hickman is listed as Google IT Support Professional Certificate Holder | Problem-Solving Expert | Customer Service Specialist | IT Solutions Innovator at Everise.
Where is Marcus Hickman based?
Marcus Hickman is based in Little Rock, Arkansas, United States while working with Everise.
What companies has Marcus Hickman worked for?
Marcus Hickman has worked for Everise, North American Senior Benefits, and Sykes Enterprises.
How can I contact Marcus Hickman?
You can use AeroLeads to view verified contact signals for Marcus Hickman at Everise, including work email, phone, and LinkedIn data when available.
What schools did Marcus Hickman attend?
Marcus Hickman holds Bachelor Of Applied Science - Basc, Psychology from University Of Arkansas At Little Rock.
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