As the Director of Franchise Development, I am responsible for identifying and executing growth strategies that drive the expansion of the brand across the U.S. and Canada. My role involves developing clear plans and goals to increase the number of franchise owners, while fostering strong, lasting relationships with key stakeholders—including the franchisor, franchisees, brokers, and consultants.I work closely with prospective franchise owners, guiding them through every step of the process to ensure they not only become successful franchisees but also align with the brand’s values and long-term vision. By building trust and maintaining open lines of communication, I help cultivate mutually beneficial relationships that contribute to the overall success and growth of the franchise network.Through a combination of strategic planning, market analysis, and personalized support, I consistently deliver strong growth results and position the brand for continued success in new markets.

As the Director of Systems, I was responsible for spearheading the development and implementation of tools, systems, processes, and training that drive the execution of Neighborly’s strategic initiatives and long-term vision. Working in close collaboration with the Brand President and Vice President, I play a critical role in shaping the leadership and growth of the brand. My focus is on fostering a strong, cohesive culture that aligns with our core values, supports brand expansion, and drives sustainable growth.In this role, I am entrusted with setting clear goals and objectives, managing budgets, and identifying key operational needs to optimize performance across the organization. I also take a proactive approach to workforce management, ensuring the team is empowered, aligned, and equipped to succeed while addressing any challenges that arise.By leading the continuous refinement of systems and processes, I ensure that brand policies are adhered to, while also creating new ones to meet the evolving needs of the organization. Ultimately, my role is to cultivate an environment where the team is motivated, strategic goals are met, and Neighborly’s vision for growth is realized, with a renewed focus on innovation, operational excellence, and brand consistency.

As a Franchise Business Consultant, I played a key role in driving 75% year-over-year growth by enhancing brand awareness, providing comprehensive training, and implementing systems that empowered franchisees and their teams to unlock their full profit potential in an ethical and respectful manner. Acting as the primary liaison between the franchisor and franchisees, I offered ongoing consultation and support to ensure the successful operation and profitability of each franchise. My focus was on ensuring franchisees not only achieved growth but also remained in full compliance with their Franchise Agreement, maintaining the integrity of the brand and fostering long-term success.

As a Logistics Manager, I was responsible for overseeing the daily operations of shipping, receiving, and managing union-represented employees, ensuring all processes were executed efficiently. I coordinated transportation operations in full compliance with DOT and FMCSA regulations, ensuring adherence to safety standards and operational guidelines for trucking and equipment transportation. In addition, I worked closely with various departments, including converting, scheduling, quality control, and papermaking, to facilitate smooth operations across the organization. I was proficient in using coordination management software and transportation management systems such as JDE, DSI, and E80, as well as Microsoft Office, to manage logistics and scheduling tasks effectively. My role required strong communication and negotiation skills, enabling me to build and maintain valuable relationships with clients, suppliers, and trucking companies to ensure timely and cost-effective service. I also applied my analytical skills to review data and key metrics, making informed decisions to optimize logistics operations, improve efficiency, and drive continuous improvement. With a deep knowledge of safety regulations and compliance standards, I ensured all logistics activities were conducted in accordance with industry requirements, prioritizing safety and regulatory adherence at all times.

Responsible for driving sales in international commercial and OEM contracts across the Pacific Rim region. Collaborate closely with multiple departments—including manufacturing, purchasing, management, and scheduling—to ensure seamless execution of contracts. Oversee the application and maintenance of U.S. Department of State and Department of Commerce licenses in compliance with ITAR regulations.Manage project schedules and shipments to ensure on-time delivery within the government’s licensed timeframe. Lead the contract process by receiving and reviewing contracts, coordinating Incoterms, submitting quotes, preparing and issuing purchase orders, and running all purchasing systems. Oversee invoicing for finalized contracts and sales orders, ensuring all processes adhere to guidelines and regulatory requirements.Handle payment terms and collections, including Letters of Credit (L/C), Cash Against Documents (CAD), and Cash in Advance (CIA), in collaboration with banking institutions, freight forwarders, and credit departments.Proficient in program/systems including SAP, Microsoft Outlook, Excel, Word, Access, and U.S. Government websites.