Oversee managing one of our largest branches ensuring the branch meets and exceeds customer expectations and will create a customer obsessed culture in the branch. Direct all aspects of branch operations, grow the deposits and investments of the branch, and coach bankers and tellers. Responsible for creating an environment that influences the use of technology to meet the customers’ needs of today and the future, and collaborate with our partners in Chase Wealth Management, Business Banking, and Home Lending to provide a seamless experience for our customers.

Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customerCreate a climate in which people want to do their bestMaking lives of customers more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a weekSet clear objectives for the branch and for each employee, and monitor progress and track resultsImprove revenues and expenses and grow the business, while exceeding customer expectationsEnsure that the branch team complies with policies, procedures and regulatory banking requirementsEstablish and maintain effective relationships with customers, business partners, staff and members of the communityIn the absence of the Branch Manager or designated banker, you’ll be given responsibility to communicate branch priorities throughout the day

Makes outbound and receives inbound sales calls for potentially new and/or existing customers to sell our products and/or services. Acquires new customers and converts existing customers through prospecting in assigned territory, outbound marketing/lead campaigns and referrals •Effectively qualify clients through the use of Value-Based selling methods. Researches customer/prospect history and business needs in order to develop a complete service proposal, while targeting upgrade and cross-sell opportunities of additional Stericycle products/services. Sell the value of the recommended solution, and retain/up-sell revenue if possible.•Respond to customer concerns and proactively contact customers who have been identified as “at risk” for cancelling services using approved sales tactics and strategies to retain potential lost business. Utilize ‘Value Based Sales Skills’ to uncover client’s existing service issues and needs, explain contract obligations if any, and provide alternative solutions for consideration. Address assigned customer issues and concerns timely.•Builds a pipeline of potential future business by prospecting via the Internet, assigned territory lists, outbound marketing/lead campaigns and other sources as identified. Forecasts Quarterly, Monthly and Weekly sales metrics within 5% of actual results and provides reports to SQ Sales Management. Effectively meets assigned performance factors (key expectations) within assigned parameters. •Work with cross functional team members including transportation, billing, collections, sales, and customer experience departments to assist in providing satisfactory solutions from the customer perspective in order to retain business, and leverage communication from other departments to identify sales opportunities.