Marcus Hoon Email & Phone Number

Mornington Peninsula, Victoria, Australia

Sydney, New South Wales, Australia

Improved workflow structure to ensure risks are mitigated adequately for projects that implementing live network, which was critical to ensure customer service satisfaction

Sydney, New South Wales, Australia

Joined as Test lab Specialist was promoted to Test Lab Manager in 2012 to play a key role in the multi-vendor network integration project.

Singapore

As the Network Test Lab Manager, my main contribution during this period were: Successfully project managed and implemented the Network Alarms Monitoring project within tight timeline for all Test Environment network elements.  Implemented the ISO 9001 Quality Management for department. Met all WHS standards for Test Environment. Provided coaching and.

Singapore

 As Operation Manager supporting Enterprise customer service division, I managed a team of 16 engineers to ensure day-to-day operations meet customers’ requirements.  Received accolade from Citibank (one of the major Enterprise customers) for excellent customer service; Succeeded in reducing operation expenditure by 3.5% for equipment maintenance.

Singapore

 Started my career as Telecom Network Engineer with the 2nd largest Telcom service provider in Singapore, gained significant practical and hands-on experience of network planning and engineering through rapid growth of the company’s customer base Play a key role as part of the team completed planning and expansion of the GSM and EDGE mobile network from.

Bachelor Of Electrical Engineering, Telecommunications Engineering

Diploma In Electronic And Computer Engineering