Marcus Hou Email & Phone Number

Singapore

Singapore

Singapore

Singapore

- Senior Project Manager for DHL Supply Chain, Spare Parts Logistics Projects- Direct contact with global customers during customer onboard projects. Example of customers Lenovo, Philips Medical, ACCURAY, CISCO, HPi- Managing teams across various workstreams, Commercial, Operations, IT, Business Solutions and Key Account to successfully implement complicated SPL projects across the Asia Pacific.- Carefully managing and understanding customer requirements during project implementation phase - Helping the project team to tightly manage baseline requirements and agreed together with the customers to achieve common goals towards successful deployment of each project

Singapore

Leading the Global Address Management Digitalisation program, I am responsible for delivering the Global solution for Address Management in DHL. This includes projects to deliver API gateway for deriving of address location for any given address, API gateway for address autocomplete to prefill and validate addresses, and an address cleansing UI. The APIs are later integrated with various DHL internal application. Eventually to help standardize the way addresses are captured and also locate a delivery location of a shipment the moment it enters into DHL network. My stakeholders include Operations and various eCom applications, and I have to gather requirements.I am also responsible to drive innovative address solutions with address vendors including Google, what3words (www.what3words.com), HERE (https://here.com).

- Project Manager for Global Pricing Business Intelligence system (G-SMART). Used globally for reports, analysis and scorecards- Set up KPIs business rules and scorecard for Global Pricing compliance- Produces scorecard for Global Pricing- Project manager for global ecom tools for spot rates shipment G-SRT (global spot rate tool), handling full life cycle of project- Standardising global process for Spot rate RFQ and also change management across global sales team- In charge of global deployment of G-SRT, to over 200 countries and territories. - Handling Pricing analysis and strategic pricing alignments- Project leader of Pricing Workstream for Global Rating Engine System.

-Creation/Overhaul of new and existing reports used in company-Supermarket Retail Category Analysis-Advertisement performance (revenue and profit) monitoring-Store performance (revenue and profit) monitoring for NTUC Fairprice Supermarket and Finest-Category Monitoring (revenue and profit) and recommendations-New store planning for category flow-Liaising with contractor, store design for Health and Beauty Area (HABA) in store-Monitoring of Performance for Company initiatives (Yellow Dot, Everyday Low Price, Organic products)-Decision making for new range products-Designing of new reports in new mechandising system

-Providing Analysis and Reporting for Transit Time Performance-Data management and analysis-Automation and creating new reports for management decision-Monitoring of transit time for new launched flight-Root cause analysis for transit time failure-Participating in software development in terms of UAT, requirement gathering -Mentoring/Training Asia Pacific analysts for Analysis methodology and skill set

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Computing, Programming