Supporting 1LOD on a daily basis through the implementation of procedures written by myself. In my time with HWAM, I've completed the following:✓ Enhanced Transaction Monitoring ✓ Written white papers on topics that led to business change✓ Implemented IT solutions to improve business productivity✓ Created a client outreach programme, written methodology to support the project and procedural guidance for the business to follow. This programme saw senior stakeholder approval✓ Introduced various Financial Crime training tools to help embed processes and understanding✓ Introduction of a monthly newsletter highlighting key themes, trends, procedural changes across the business✓ Collated KRIs on a weekly, monthly and quarterly basis for stakeholders ranging from Team Leaders to Board level

✓ Sat on the Handelsbanken Diversity and Inclusion forum✓ Was a member of Handelsbanken PLC's sustainability council for Financial Crime ✓ Reviewing Sanction alerts, embargoes, SWIFT requests and dual used good concerns are fully investigated, evidenced and documented in a clear and concise manner and reported to relevant authorities in a timely manner.

✓ Preparing of facility letters and other account documentation✓ Completing documentary and regulatory requirements for lending facilities following credit approval through to drawdown, including instructing and being the ongoing liaison with lawyers and valuers✓ Carry out ongoing and annual account reviews to ensure compliance with the Bank's documentation and other requirements✓ Carry out account administration of new and existing customers including ID & V, Account opening and involvement with electronic banking, with significant direct customer contact✓ Maintaining regular contact with customers regarding all aspects of their banking requirements✓ Monitor and analyse customer financial management information and ensure adherence to banking covenants✓ Provide support to the team in carrying out general office management duties and support as and when required, including regarding Health & Safety issues, compliance, general administration etc.

✓ Introduced best practices from sales, customer contact and customer engagement✓ Ran meetings on behalf of stakeholders in the absence of management✓ Managed my own personal diary through tailored appointments for clients, helping them to find solutions for their financial needs

✓ Relocated to the flagship branch for South West of England to test my character and ability to think on my feet✓ Became the Risk and Compliance champion for the Branch. Leading team meetings, running workshops, highlighting key topics to relevant stakeholders ✓ Recognised as one of the best sales persons in the Branch and South West of England over an annual period for lending outcomes✓ Rewarded with a top performer status at annual review of performance

✓ Managing my own diary led to a range of appointments catering for personal account, saving and lending solutions for clients.✓ Took ownership and became HSBC Sales Quality champion, piloted internal workshops to increase customer satisfaction metrics. Outcome was Hereford was rated one of the best for customer engagement in the region. Engaging with stakeholders throughout the business was vital to the success of this project.✓ Rewarded top performer status at annual review of performance

✓ First point of contact for personal and business customers✓ Developed strong product knowledge within the banking sector of HSBC products✓ Identifying customers problems and providing solutions to their business needs✓ Working in a fast paced environment required to act diligent and with speed, ease and certainty