Marcus Jacques Email & Phone Number

San Diego, California, United States

Sales executive for independent title insurance company servicing real estate brokers, agents, mortgage lenders and escrow officersNumber one sales executive to Hispanic community with a client base of over 850 clients and in the top 7 overall Consult and inform clients both in English and fluent Spanish on ideas, concepts and technical data related to real estate transactions as they pertain to the escrow process and legalities of titlePrepare and execute very targeted and strategic business action plans to identify clients’ needs and attain sales goals Procure, compile and interpret title data to assist clients with their real estate prospecting and transactionsCommunicate and market company services, resources and practices both verbally and in a clear and concise manner to customers peers and management in English as well as in SpanishConduct group workshops trainings ranging in size from 1 to 100 on title topics and the real estate transaction processPublish and produce weekly email newsletter to all clients and affiliates Troubleshoot and identify risks appropriately to enhance internal and external customer satisfactionUtilize, master and stay current with company info systems, relevant technology and industry related websitesUnderstand fully and comply with very strict regulations and ethical title insurance practices as mandated by the California Department of InsuranceMotivate and team-build effectively with peers, management, affiliated service companies and industry related organizationsLicensed Title Insurance Marketer in the state of California

Executive Director of non-profit, summer program servicing inner-city community families and adolescents Designed, developed and managed summer educational camp program for 200 camp familiesCollaborated with parish management to promote multi-ethnic communication and enhance community leadershipCreated and produced company marketing and advertising both in English and in SpanishRecruited, interviewed, hired and managed camp staff consisting of 16 paid and 25 volunteer employeesPrepared and executed comprehensive business plans to guide in fundraising, financial assistance to low-income families and program tuition salesUtilized parish IT systems to reconcile accounts and manage company records Responsible for company budget including capitol expenditures and profit margin Authored and compiled employee manual on company policies, risk management and safetyTrained staff on company policies, business practices and customer satisfactionConducted client orientation workshops to groups of 100 + parent clientele in Spanish and EnglishRelied on strong interpersonal and stress management skills to build rapport with clients and increase productivityEstablished Peer and Parent conflict resolution policies incorporated into organizational structureOrganized and scheduled all program fieldtrips and activitiesNegotiated services and donations with major vendors, local Government, civic and charitable organizationsAwarded 4 Year Camp Accreditation of Distinction by the American Camping Association

Teacher for bilingual, Spanish and mainstream English classrooms of 30 or more childrenAdministered State and District academic assessments, testing, parent conferences and home consultationsDesigned and presented Parent Education seminars in Spanish and EnglishPrepared and executed comprehensive lesson plans to engage all students in continuous learning and with an emphasis in team-building, health and safetyChaired campus education committees for data analysis of test results and literacy instructionCoursework with NOVA Southeastern University for Graduate Degree in Education

Top selling restaurant server for tourist attraction dining establishmentDisc Jockey and shift Entertainment CaptainAssisted company catering manager for dining and corporate special events for groups of 10 to 400Negotiated company products and servicesReconciled shift sales and banquet transactionsHead corporate trainer for southwest stores in Arizona and CaliforniaResponsible for the translation of employee training programs for Spanish speaking staff

Server for Bistro-style dining establishment of celebrity chef, Wolfgang PuckProvided fine dining customer service for local Hollywood and California tourist clienteleManaged and captained special event cateringTravelling trainer for Southern California company stores

Instructed college-level ESL summer courses for students from foreign countriesAdministered English proficiency grading and testing to prepare students for state TOEFL examCoordinated and executed guided tourist field trips for visiting studentsProvided student counseling and academic guidance

Bachelor Of Arts, Cum Laude, Speech Communications

Activities and Societies: Member of the Student Communication Association & National Honor Societymphasis in Organizational Communications.

Aa, Speech

Activities and Societies: 1984 & 1985 OCC Forensics (Speech & Debate)Team1984 National Champions - Phi Rho Pi Community College National.

High School Diploma

Activities and Societies: Drama Club Irvine Singers German ClubGraduated with honors in German Language Studies

Freshman And Sophmore High School Studies