Marcus James Email & Phone Number

Hampton, Va, Us

• Provides network management t support for multi-suite AOC- -networks include FDCE, SIPRNET, CSD, NIPRNET, JWICS, CENTRIXS, DREN, SDREN, RELCAN, BICES, CFBLNet, and JTEN • Designs, configures, maintains LAN/WAN hardware (such as switches, routers, firewalls, and cabling technology) - - ensures daily operational reliability/efficiency of core network infrastructure • Installs/configures/ Cisco 3800 routers; Cisco 3700, 4506, 6500 switches - - upgrades hardware IOS • Installs/configures/ Nexus 6200 , 5000, 2200 datacenter hardware - - upgrades hardware IOS • Responsible for network integration, implementation, including power management, hardware, software , security features, communication devices, lines modems /terminals for supported networks• Monitors and controls the performance and status of network resources - -optimizes loading balancing• Utilizes software and hardware tools/identifies and diagnoses complex problems/factor affecting network performance

• Installed/configured applications software and related hardware (such as desktops, servers, printers, scanners, drives, monitors, and video teleconferencing hardware)• Monitored/responded to hardware/ software problems utilizing a variety of testing tools and techniques• Performed on-site repairs and or installations of customer software/ hardware products • Applied remote services diagnostics, incorporates software/patch releases/ updates firmware• Provided routine Air Force Client-Support Administrator support; creates and manage user accounts • Installed/repaired fiber optic/CATV LAN cables; provides network cable management support• Performed automated data processing and general configuration tracking of software/hardware. • Conducted QA/QC on all equipment under purview/requisitions replacements parts/systems • Provided IT support/ training to users on operational /maintenance aspects of equipment/software• Served as a front line interface to users with technical issues • Conducted systems analysis and development to keep systems current with changing technology

• Led four technicians providing information technology support to over 500 staff, faculty and students• Supervised software/hardware installation, configuration, and disposition for 750+ computer systems• Operated help desk management system to direct response/fix actions for IT related trouble requests• Directed completion of 500 trouble tickets annually; provided reliable missions systems support• Managed $2M automated data processing equipment inventory management life cycle program• Implemented defense messaging system upgrades; ensured reliable communication with outside agencies• Directed team in critical network desktop patch upgrade projects for 400 plus client systems o Minimized mission-crippling security risk and information assurance vulnerabilities

M.S, Information Technology Management

Bachelor Of Arts (Ba), Business Administration