Marcus James Email & Phone Number

Memphis, Tennessee, United States

Memphis, Tennessee, United States

Store Leader: October 2019 - Current* In charge of total store operations, sales, profits, ecommerce, vendor and community relations. *Managed a team of two Assistant Store Leaders and 12 Department Leaders and a staff of 112 associates*Daily communication with division and district staff *Quarterly reporting to Division President and Vice Presidents. Assistant Store Leader: * Human Resource Manager - In Charge of all hiring, firing, training, disciplinary action and Customer 1st Promise Team - Excelled in retention leading the store to be ranked 1st in Delta Division. -Promoted to Merchandising Manger in June 2016* Merchandising Manager - In Charge of promotional execution, sales, pricing, ordering, customer satisfaction and sanitation.-Oversaw store:+ Budget control + Human Resources + Sales + Payroll+ Community outreach + Inventory + Store maintenance + Merchandising* Operations Manager - In Charge of food and store safety, shrink, sanitation, training ordering, customer satisfaction and sanitation.-Oversaw store:+ Budget control + Human Resources + Sales + Payroll+ Community outreach + Inventory + Store maintenance + Shrink+Billing +Vendor Relations +Ecommerce

Gerogia. South Carolina, North Carolina, Alabama, Missouri, Arkansas

Owner: New Standard Management Inc (SC)/True Vision Management Inc (TN) May 2015–August2016 * Promoted May 2015 by Vice President.* Oversaw all distribution and promotional campaigns for Smart Circle for SC and parts of NC and GA under New Standard Management and parts of TN, AR, MO, MS under True Vision Management.* Responsible for all facets of the company (Account management, requisition, hiring, firing, payroll, inventory, distribution, etc.).* Maintained relationships with major fortune 500 companies like Kroger, Travel Centers of America, and GPM Investments. Assistant Manager: January 2015-May 2015 * Worked directly under the Vice President. - Oversaw the entire office and business operations. +Learned Account requisitions, hiring, firing, payroll, inventory and distribution. +Learned about nationwide division management.Account Manager: June 2014-January 2015 * Promoted during my second week to Account Manager. * In charge of interviews, training and developing new hires.* Managed all aspects of the promotional events:- Building relationships with Client Management and staff - Sales- Set up/tear down of events - Event Compliance- Managing and training 2-3 distributors on site - Customer Relations* Trained and developed 4-first generation leaders and 2-second generation leaders.Distributor: June 2014* Learned the basic fundamentals of the marketing system.- Applied teachings to generate revenue while spreading brand awareness for the FW1 product and the Breast Cancer Research Foundation. - Responsible for set up/tear down of events, compliance, customer relations and sales.Smart Circle International Inc. Awards/Honors:* 2015 Achievement Award for excellence in client relations. Presented at owner retreat in 2015.* Selected to attend owners retreat in Mexico in 2014 due to promotion to Assistant Manager.* 5 Top Leaders Meeting held in Dallas/Fort Worth

New Bern, North Carolina, United States

General Manager: July 2012-June 2014* Promoted for my abilities to be able to revitalize a bottom 10 store. - Saw a complete transition in customer service and point of sale performance within 5 months to rank in the top 60 of almost 400 in the company. - Oversaw all aspects of store operations:+ Budget control + Hiring + Sales + Payroll+ Community outreach + Inventory + Store maintenance Assistant General Manager: March 2012-July 2012* Assisted the General Manager in overall store operations, expenses and events. Manager in Training: January 2012-March 2012 * Promoted due to my performance at the store level and on company projects.* First training step to become a General Manager. Co-Manager: July 2011-January 2012* Provide effective leadership through example and teamwork.* Operate the store in adherence with the company’s policies and procedures. * Assisted in interviewing, selecting and training new associates. * Direct and assist store and Yogurt Mountain employees in order to provide the highest levels of customer service while maximizing profits and minimizing controllable expenses. Company Projects: Opening new border location stores * North Canton, OH- In charge of backroom operations. - Lead and taught night crews of 3-5 people proper receiving procedures. * Cuyahoga Falls, OH- Sent to help solve warehouse issues. - Lead and taught a team of 4-6 people each night about inventory and stocking procedures. * Scranton, PA- Sent to assist in spacing, marketing and IT issues.- Also assisted staff in policies and procedures by teaching managers with navigation through company programming.