Marcus Jameson Email & Phone Number

Utility Service TechnicianCity of Irving - Irving, TXMarch 2018 to March 2019Respond to emergency water cut-offs and activations, water main leaks or breaks, and locate source ofemergency; set up locates for repair.Perform leak investigation and detection with the use of electronic listening equipment.Repair leaks on water services and sprinkler lines.Repair and install water meters, meter boxes, and associated devices; review meters for properoperation; explain how meters work to public as appropriate.Operate and collect data on a hand-held or mobile meter reading device; evaluate meters to ensureproper operation; troubleshoot ERT tamper, replacement / repair, and condition of register; replaceand repair equipment as necessary.Collect payment for service cut offs and restore service; perform service cut-offs.Prepare work orders for each job performed; read and input data and written information into workorders by software.Work stand-by rotation for after-hours emergency calls.Distribute door notices or related information to people affected by repair and maintenanceoperations; answer questions as appropriate; refer inquiries to crew leader or supervisor.Run communication process on hand-held microcomputers in order to download meter readingdata into computer; develop basic knowledge of billing softwareSales RepresentativeFrito-Lay, PepsiCo - Dallas, TXMarch 2019 to September 2020drove my personal vehicle to a variety of store locations, retrieving Frito-Lay products from the backs ofstores, and ensuring that products are both fresh and attractive to customersCustomer Service RepresentativeACE Cash Express - Irving, TXSeptember 2021 to PresentResponsibilities • Addresses technical and procedural inquiries from ACE locations • Respond and resolveto external customer requests via email or telephone and escalate when needed • Performs technicaltroubleshooting and diagnosis hardware and software issues • Implements solutions and escalatesissues.Create and clearly document F1 tickets for all inquiries using the operational support system • Achievessatisfactory performance in all areas such as, but not limited to, call monitoring, attendance, ticketresolution and knowledge testing • Demonstrates a commitment to customer service • Ensures thesafeguarding of customer information