With over 5 years of experience in the banking industry, I am a passionate and driven Business & Performance Management Analyst at Ulster Bank, where I support the day-to-day banking needs of our Corporate & Commercial customer network. I have a strong work ethic, a customer-centric mindset, and a knack for simplifying complex processes. I am motivated by the mission of Ulster Bank to serve our customers well and help them achieve their financial goals. I also value the opportunity to work with diverse and talented colleagues, and to contribute to the continuous improvement of our services and systems.In my current role, I provide high-quality work to ensure customer needs are met in a timely fashion. I assist with loan drawdowns, review security, audit letter prepping, high-value international payments, account opening and closing, and general processing queries. I work directly with account Relationship Managers and customer contacts, and I am a point of contact for other leading department heads. I also exceed expectations for delivery times of all targets and objectives in a very demanding work environment. Some of the skills that I leverage in my role are leading meetings, personal banking, and call monitoring. I am always eager to learn new skills and take on new challenges in the banking sector.