Marcus Jordan Email & Phone Number

Austin, Tx, Us

Austin, Texas, Us

* Developed and managed Sales and Operational systems, streamlining client onboarding and service delivery processes to reduce initial engagement time from 2 days to 1-2 hours, resulting in improved client interaction and satisfaction.* Created a managed operations product suite, “Inline Prime”, introducing a revenue model with one-time fees, monthly recurring revenue (MRR), and commission-based earnings to contribute to company revenue.* Directed project management for 2 platform products, including a self-service web app portal with real estate insights for property evaluation and an geolocation proximity platform enabling users to conduct apartment locating searches in areas nearby in real-time.* Documented and standardized processes for Apartment Locating team members, reducing service turnaround times enabling team members to serve clients faster.* Conducted sales functions and team trainings to identify, find, engage, assist and help clients and partners achieve real estate goals based on their desired criteria, budget and preferences to provide high-quality experiences.

Keystroke Click helps Entrepreneurs & Businesspeople bring ideas to life & jumpstart their businesses by building minimal viable products, platforms and apps!Starting as an agency focused on e-commerce development initiatives, Keystroke Click Creative has evolved into a technology company and growth agency helping clients and partners materialize ideas and develop them to reach ROI goals and KPIs.

Jordan Williamsley is an acquisitions and investment company focused on businesses in the Real Estate, Technology and Digital Services industries.

Burlington, Vermont, Us

* Engaged in end-to-end project management for web and custom development projects across real estate, technology and non-profit sectors, focused on on-time delivery through thorough client communication and milestone tracking.* Developed a strategy plan to introduce a scalable revenue structure to boost company revenue by 5-10% by semi-automating web development processes, monetizing existing product opportunities and optimizing personnel alignment for project-specific needs.* Created foundational process documentation for web design projects, reducing onboarding and ramp-up periods for new team members, from 60-75 days to 30-45 days while improving project setup efficiency for our team.* Created a bug-fix tracking system and project templates for Magento upgrades, reducing missed items and additional clocked time while standardizing quality control.* Streamlined client communications with updated email templates for each stage of our project management cycle, leading to a more predictable experience for clients, enhancing clarity and reducing response times to occur within 24 (business) hours.

Austin, Texas, Us

POSITIONS HELD- Reseller Agency Account Manager (L3) (8/2020 - 12/2020) - Reseller Agency Account Manager (L2) (8/2019 - 8/2020) - Territory Account Manager (L1) (10/2018 - 7/2019)EXPERIENCE HIGHLIGHTS* Guided SMB agency clients in optimizing Google Cloud Platform (GCP) and AWS hosting solutions, achieving a 100% sales quota in consecutive months by addressing critical business needs and enhancing end-client support.* Developed and implemented a persona-based categorization system for our Agency Reseller team, improving the Sales team’s targeting accuracy and driving a more tailored approach in solution offerings.* Led cross-departmental collaboration with Customer Success and Partner Enablement to expand the Premium Plus offering, scaling single-server accounts into Enterprise-level resellers, with distributed server accounts, generating additional account revenue each month.* Received multiple awards, including the Turbocharger Award (May 2020, Feb 2020) and MVP of the Month (Sept 2019), for achieving top sales and leadership initiatives that included onboarding new team members, achieving high client retention, and managing sensitive account escalations.* Streamlined downgrade and account management processes with internal Support management, reducing administrative burden and freeing up time for Account Managers to focus on revenue-driving activities, contributing to a more efficient customer acquisition and customer support model.

London, England, Gb

POSITIONS HELD- US Inside Sales, Team Lead (7/2017 - 4/2018)- US Inside Sales (6/2016 - 7/2017)EXPERIENCE HIGHLIGHTS* Led the US Inside Sales team to streamline sales processes, reducing full sales cycle times through the development of a centralized Sales Portal containing legal templates, SOWs, NDAs and other documentation for faster reference and rapid response.* Developed and standardized sales processes and FAQs, improving repeatable close rates by equipping team members with a “complexity-to-close” reference document, consistent guidance on trade-show engagement, cold-calling and lead qualification.* Extracted and managed data for 2 targeted outbound campaigns for Kubernetes and OpenStack, that initiated deal flow for the team while updating and aligning sales collateral with real-time prospecting feedback.* Implemented prospecting initiatives across Texas and the Midwest, achieving 120% of quarterly target within first 3 months with the company and secured a high-value, Fortune 500 client within 9 months through strategic cold-calling and follow-up processes.* Collaborated cross-functionally with Marketing to produce custom sales collateral to boost lead engagement by addressing prospect pain points with targeted resources.

EXPERIENCE HIGHLIGHTS* Founded and launched the StayReadyPro Career Profile Library, an API-driven solution that provided college students and career changers with unbiased career insights.* Designed and launched StayReadyPro ACCESS and PUBLISHER platforms, supporting high-frequency hiring agencies and job boards, which led to introductory sales communication with Monster.com.* Directed and managed the entire content lifecycle for video interviews, from planning to final edits, ensuring a professional standard that contributed to user interest by enhancing the relevance of career insights.* Secured Career Profile representation across 15 targeted industries, meeting platform growth objectives and expanding content diversity to reach more prospective job seekers.* Served as a Panel Expert at UTSA’s Recruiter’s Forum Employer’s Panel Luncheon, establishing industry credibility through thought leadership.

San Antonio, Texas, Us

POSITIONS HELD- Sales Operations Lead, OpenStack Private Cloud (2/2/2015 - 12/31/2015)- Program Manager, Sales and Marketing, Private Cloud Training Division (4/1/2013 - 2/1/2015)EXPERIENCE HIGHLIGHTS* Enhanced post-sale operations by integrating CVP (verification process), Sales, and Implementation teams, plus illuminating department responsibilities, resulting in a 30% improvement in communication efficiency and streamlined handoff experiences to reinforce Rackspace's fanatical support model.* Data-mined and identified historical customer data, producing actionable insights and reports on Sales trends and cycles that increased revenue visibility across the business unit.* Developed custom CRM tracking for business unit-specific opportunities, improving revenue recognition accuracy and enabling targeted outreach for high-growth segments.* Spearheaded a national Go-To-Market strategy for classroom-based, interactive OpenStack courses, expanding reach and leading to a 90% goal attainment during the team’s charter ($1.8M on $2M goal).* Actively participated in a cross-functional initiative to rebrand Rackspace University, the internal resources for company-wide learning, before submitting to the Senior Leadership Team for review and approval.

Associate Of Arts (Aa), Business Administration

Transferring To Pursue Bachelor'S Degree, Marketing