Marcus K. Email & Phone Number

San Antonio, TX, US

Responsible for overseeing support operations within the Los Angeles area. Lead a team to deliver exceptional customer service, resolve escalated issues, and optimize technical support processes. Collaborate with clients and internal stakeholders to ensure alignment with business objectives. Drive continuous improvement initiatives and ensure compliance.

• Install critical security and functionality patches tomaintain optimal protections against intrusion and system reliability for Healthcare systems.
• Support daily operations and system maintenance procedures.
• Performed troubleshooting, maintenance, and optimization of [VCenter, Vmware, Veeam, Carestream] applications.
• Designed and implemented alert monitoring software(OpMonitor) to prevent unnecessary downtime and hardware faults.
• Migrated 510 workstations and servers to ConnectWise for security automation and remote access.
• In charge of managing the replacing/upgrading of 300 workstations from Windows 7 machines to Windows 10

Los Angeles Metropolitan Area

• Manage Cisco Meraki firewall such as VPNs, Vlans, Subnets, DHCP,
• Install and configure Virtual Machines using ESXi, VCenter, VMWare, Veeam
• Manage security policies in Cisco, Active Directory, Antivirussoftware, Office 365, and scheduling Windows Updates.
• Image and patch all workstations for deployment.
• Manage and configure Panasonic KX-TSA phone system.
• Responsible for managing/maintaining all security footage on site.

• Overhauled workstation upgrade workflowIncreased workstation deployment rate capability by over300%
• Imaging, installing, configuring, and deploying all RIMA issuedworkstations to support teammates and Radiologists.
• Responsible for tier 2 and tier 3 technical support, such asDICOM, RIS, HL7, VMWare, Windows, Veeam, PACS
• Administration, applications, hardware, networking, andgeneral troubleshooting
• Manage security policies in Active Directory, PACS, Antivirus
• Software and scheduling Windows Updates

Greater Los Angeles Area

Develop relationships with the store management and personnel, complete all reporting on time, and attend required conference calls and training programs. Work with different companies to help drive sales through direct marketing and merchandising.