Account Management & Client Servicing* Achieving clients’ needs in employment marketing communications (talent communication, retention, motivation and insights), corporate communica-tions, as well as mainstream marketing communications (above-the-line and below-the-line advertising).* Building positive client relationship to ensure continued businessBusiness Development* Organic growth of business by introducing other service offerings, strategic planning of pipeline projects and campaigns.* Active participation in all marketing communications / advertising cam-paign tendersProject Management* Conceptualization, planning, execution and completion of all projects* Liaison with various stakeholders (local/regional, internal/external where applicable) as well as strategic partners and other professional service pro-viders.Achievements* Successful campaign tenders amidst stiff competition, client: A*Star, Minis-try of HealthRegional clients include Microsoft (APAC), Hewlett-Packard (APJ), Covidien, World Courier, McDonald’s (China); local clients include Infocomm Development Authority of Singapore, Ministry of Health, Agency for Science, Technology and Research (A*Star)

Workplace Services Management - leading a team of professionals ensuring corporate property services are delivered to all business units. Regional responsibility. Procter & Gamble Asia Pte Ltd* Vendor Management - implemented service-specific KPIs and measurements, which saw 25% improvement in service delivery* Occupancy planning, expansion and restacking project - successfully completed the turnkey project involving multiple stakeholders with 9 months* Integrating systems and business processes and individuals from across functions that increased productivity by 30% and reducing associated manpower requirement by 25%Achievements (Singapore office)* Gap Analysis – qualitative measurement of gap between service promised and service delivered to clients including Deutsche Bank, Sun Microsystems, Invensys, Microsoft Operations, and ABN AMRO. * Qualitative Risk Management Assessment project conducted for local clients, encompassing OHS and EHS risks exposure, which included identification of business risk, financial risk, and contractual risk. * Led the first local procurement and expenditure benchmarking exercise for all clients based in Singapore. Exercise progressed to regional level. Aggregate savings of 20% in procurement and expenditureAchievements (Cisco Systems (USA) Pte Ltd)* Achieved an increase in productivity of vendors by 30% via effective service improvement action plans with streamlined procedures and identification of clear and concise roles and responsibilities* Quality Champion for the ISO 9001 accreditation in Singapore office* Property Asset Management: tracking fixed assets for the purposes of accounting and preventive maintenance* Business Continuity Management: understand and identify core functions, and putting in place the BCP that balances between essentials and budget* Contracts Management: contract tendering, vendor selection and management of contracts (procurement, negotiation, KPIs, award, termination)