Marcus Kay Email & Phone Number

Falmouth, Gb

Falmouth, England, United Kingdom

Penryn, England, United Kingdom

London, United Kingdom

Greenwich, London

In February 2012, I was recruited as an Operations Coordinator assisting the Operations Director with running summer, Easter and year-round academic programmes for 20,000 overseas students. Within 6 months promoted to the position of Operations Manager as OIEG's year-round schools department grew taking on 2 more UK based schools and 3 more overseas schools in America and Canada.The key responsibilities of the Operations Manager are:• To support and lead large teams across four… Show more In February 2012, I was recruited as an Operations Coordinator assisting the Operations Director with running summer, Easter and year-round academic programmes for 20,000 overseas students. Within 6 months promoted to the position of Operations Manager as OIEG's year-round schools department grew taking on 2 more UK based schools and 3 more overseas schools in America and Canada.The key responsibilities of the Operations Manager are:• To support and lead large teams across four sites within the UK and also mentor and coach other operations coordinators in three facilities.• Designing and implementing academic programmes for both private schools and summer school programmes catering for over 5000 people per annum whilst providing a logistical overview• Manage daily operational process for transport planning and service delivery for excursions• Slashed transport supplier rates by negotiating prices and terms, whilst ensuring the continuation and enhancements of services• Analyse performance data to improve and develop best practice strategy to which has increased consistent customer satisfaction• Managing departmental budgets and accurate financial forecasting (contracts, suppliers and marketing)• Chair weekly cross functional product meetings which involves review and development of staff materials and information tools• Develop accurate forecast reports for Marketing, Sales and Admission teams• Produce and develop data dashboards and data tools for senior management and marketing lead for cross functional teams• Eliminate potential transport failures inbound UK flights incorporated in daily planning proceduresMore recently, I have successfully delivery a programme that received 28 points of excellence from British Council (UK’s international organization for educational opportunities and cultural relations). Show less

Greenwich, London

AS the Operations Coordinator I worked in a team that effectively assembled summer and Easter schools for thousands of overseas students for short stay academic and cultural programmes.The responsibilities are:• Champion improvements and planning to execute success of excursions and events• Managed a team of 10 Activity Leaders during peak seasons• Ensured all sites were compliant with company and National/ International accreditations and guidelines to maintain status… Show more AS the Operations Coordinator I worked in a team that effectively assembled summer and Easter schools for thousands of overseas students for short stay academic and cultural programmes.The responsibilities are:• Champion improvements and planning to execute success of excursions and events• Managed a team of 10 Activity Leaders during peak seasons• Ensured all sites were compliant with company and National/ International accreditations and guidelines to maintain status of ‘excellence’ within the UK schools• Supported the Directors and senior staff in a multifaceted role entering into multiple business units• Responsible for accurate maintenance of the student database • Delivered sales visits and presented new and existing products on offer securing new business leads• Producing allocation reports and sales figures for direct report• Inventory controls and planning to ensure levels of inventory is correct to meet and support the requirements programme demands Show less

Greenwich, London

Crosby, Liverpool, Merseyside

Bachelor Of Science (Bsc) With Honours

Education record