Senior leader who delivers innovative strategies that bring an organization’s vision of how information and technology, in the hands of well-trained employees, can drive profitability and productivity in ways that enhance the brand and deliver exceptional customer experiences. Proven results transforming organizations from a fixed mindset to a growth mindset with a focus on challenging teams to design, expand, improve, and deliver services that create value for both the company and the client. Robust experience rapidly aligning people, processes, products, and service offerings to facilitate organizational goals in startup, turnaround, and realignment situations. Prior successes in transitioning on-premises, custom-developed technologies and legacy systems to cloud-based, scalable third-party platforms that meet the modern demand for agile, scalable solutions able to quickly adapt to the changing needs of the business. Specific expertise in IT Service Management & Operations, Project Management, IT Governance, IT Strategy, Thought Leadership & Business Innovation, Process Redesign & Change Management, Team Building & People Leadership, Customer Experience, Vendor Management, Cloud Computing, and Collaboration & Communication.Strong record of collaborating with stakeholders at every level of the organization, from board members and executives to individual contributors, to understand key business goals and financial considerations, combined with deep management expertise and a keen understanding of technologies and human factors to ensure the effective design and quality delivery of organizational programs and services. Adept at building multi-year road maps and governance practices that engage leaders in decision making to fully comprehend and prioritize program investments, plan their cost, and champion their delivery. Able to clearly and concisely communicate both current operational and planned capital investments, to help leaders understand where investments are being made and how changes to the portfolio can create better alignment and generate greater value.Experienced in leading global service management teams and multimillion dollar P&L centers both in corporate and not-for-profit settings. Core competencies in education & training, non-profit, and service industries.