Proficient in Adobe Premiere, DaVinci Resolve, After Effects, and skilled in motion graphics and special effects work to create high-quality video content.Skilled in basic 3D modeling using programs like Blender to bring ideas to life in 3D space.Experienced in photo editing and manipulation using programs like Photoshop, InDesign, and Lightroom to create stunning visual assets.Well-versed in graphic design and vector art creation using programs like InDesign to produce visually appealing designs.Experienced in using AI Art Generators such as Stable Diffusion and MidJourney to create unique and compelling content.Skilled in live streaming and content creation around live streaming content, and repurposing it for YouTube or other social networks to increase engagement and viewership.

Provide technical support to employees and patients through incoming callsVerify caller identity to ensure proper assistanceListen actively to understand concerns and problemsImplement troubleshooting steps such as password recovery to address technical issuesTake ownership of the issue until fully resolved, whether by myself or through escalationPrioritize positive customer experience through excellent communication and customer service skills.

Managed end user accounts using Active Directory, including account creation, password resets, and linking to various services/APIs. Investigated issues related to user accounts and provided troubleshooting support to users and vendors.Ensured network security by implementing best practices and addressing any security issues that arose.Managed Office 365 licenses and provided support to end users.Successfully expanded and implemented VPN capabilities to support remote work during the pandemic for a large corporation. Also provided troubleshooting support for network and VPN issues.Took ownership of complex issues that required higher-level support and saw them through to resolution.

Provided technical support for a team of 60 employees, serving as the primary point of contact for all IT-related issues.Managed the acquisition, inventory, deployment, and imaging of computers and office equipment.Configured and maintained wireless and wired networking infrastructure, and set up IP cameras via PoE.Built and managed network infrastructure to ensure optimal performance and security.Prioritized and triaged internal ticketing systems to effectively resolve network and IT issues across the office and warehouse.Generated weekly reports outlining pressing technical issues for the company, and assigned tasks to staff members with the appropriate expertise.Led the implementation of a new service portal for the customer service team.Maintained server hardware and firmware, and ensured regular backups were in place.Configured firewall settings to optimize network security.Worked with MacOS, Windows, and Linux operating systems to manage various programs and services.Monitored network security to serve as the first line of defense against potential intrusions.

Collaborate closely with clients to gather and analyze crucial information, leveraging insights to deliver outstanding products that exceed expectations.Coordinate seamlessly with colleagues to ensure prompt and efficient fulfillment of customer needs, maintaining a high level of professionalism and customer service.Apply exceptional copywriting skills to craft compelling and engaging content that captivates and resonates with our clients' target audience on their websites, driving increased engagement and conversions.Consistently monitor and analyze industry trends and best practices, staying up-to-date on the latest developments in digital marketing and content creation.Continually seek out opportunities to enhance the customer experience, providing proactive recommendations and solutions to help clients achieve their goals.

Conducted comprehensive reviews of graphic layouts across all production phases.Provided thorough editing and feedback on written materials, including grammar, tone, voice, and creative quality, to colleagues.Updated and maintained website content, including contact information, articles, and service descriptions.Monitored industry press closely and crafted thoughtful responses to significant developments.Led a team of writers, providing training, guidance, and oversight.Developed and executed the company's public response to several industry changes, delivering effective messaging to key stakeholders.