Marcus Sanders Email & Phone Number

Fayetteville, North Carolina Metropolitan Area

Fayetteville, North Carolina, United States

Drove revenue via acquisition of new customers by business-to-business prospecting within a specific territory. Provided world class service to local businesses via advanced TV, high speed internet, telephone, and mobile service. Created invoice analysis for potential clients by presenting product benefits that align with customers’ business needs. Procurement of referral partners through networking within perspective market.

Fayetteville, North Carolina Area

Prospected new connections via cold-calling, community outreach, and referral processesRecruited and trained future business partners with respect to agency portfolio of life insurance, financial services products, and business ownership platforms. Scheduled and performed company presentations in-office and at various venues for potential partners and clientele

* Sustained and coached vendor leadership team and retail representatives on a variety of wireless products, sales processes and customer service best practices* Launched grassroots marketing programs to develop new agency locations

San Ramon, Ca

* Trained and developed approximately 20-25 retail service and sales representatives* Tracked monthly reports and expenditures to meet and exceed monthly agency revenue goals* Reduced shrink and inventory management to meet company target

Sacramento, California Area

* Tracked product sales through daily analysis, reporting and weekly performance calls for with a focus on AT&T West Regions VP leadership teams* Established retail training programs to drive key initiatives in AT&T West market sales channels* Delivered product analysis and sales support of broadband, IPTV, voice, and home automation services * Handled Tier 3 customer escalations supporting mobility and door-to-door sales channels with residential U-verse IPTV and broadband services

Greater Los Angeles Area

* Championed local market initiatives to increase broadband and video product penetration at various venues, tabled events, and within AT&T retail stores* Partnered with network management team to train and influence in-home technicians to deliver additional products and services through employee referral program

Van Nuys, Ca

* Coached and provided guidance to approximately 25 call center representatives with the expectation of exceeding strategic revenue goals pertaining to residential and wireless products and services* Collaborated with local union officials to secure the alignment of company goals and code of business conduct; agency thrived within a highly competitive sales and customer service driven environment

Van Nuys, Ca

* Serviced customers with miscellaneous billing items and concerns taking inbound calls* Responsible for taking care of initial request and upselling customers with phone and high-speed internet products and services matching benefits to fit customers’ needs

Education record

Economics, 3.0

Activities and Societies: * Participated on Men's Basketball Team * Member of Black Student Union