Marcus Lawson Email and Phone Number

Advanced Operational Support and Delivery

Successfully implemented specific project plans aligned with overall team strategy, resulting in a 20% reduction in project timeline, meeting client expectations and ensuring efficient delivery.Proactively identified and analysed risks in pension scheme data, providing cost-effective and timely solutions that kept projects on track, minimising potential disruptions and ensuring successful project delivery.Achieved high customer satisfaction by ensuring accurate and prompt pension calculations and record-keeping, surpassing 90% service level agreements and maintaining strong relationships with clients.

Successfully processed clients' instructions and task activities with accuracy, meeting company service standards and maintaining confidentiality. Achieved a 98% accuracy rate in processing and ensured adherence to regulatory requirements, resulting in high client satisfaction and compliance.Provided valuable input on technical issues and attended client meetings, demonstrating expertise and building strong relationships with clients and business introducers. Actively contributed to client discussions, leading to improved understanding and resolution of scheme-related matters.Implemented a proactive risk identification approach within the department, leading to the early identification and escalation of potential risks to the team leader. This proactive approach resulted in the timely resolution of issues and minimisation of risks, ensuring smooth operations and client satisfaction.

Processed clients' instructions and task activities accurately and efficiently, meeting company service standards and maintaining strict confidentiality. Achieved a 99% accuracy rate in benefit calculations and administration, ensuring precise and reliable outcomes for clients' SIPPs.Developed strong relationships with clients and business introducers, fostering trust and effective communication. Proactively communicated with Account Managers and financial intermediaries to address specific scheme and benefit-related matters, resolving issues promptly and enhancing client satisfaction.Identified and escalated potential risks within the department, actively contributing to risk management efforts. Proactively addressed data anomalies and issues, ensuring data integrity and adherence to information security controls. Played a key role in maintaining compliance with regulatory requirements and internal procedures.

Consistently delivered exceptional customer service by effectively handling customer inquiries, resolving queries, and providing accurate policy details. Achieved a customer satisfaction rating of over 92% based on post-interaction surveys, demonstrating a high level of professionalism and empathy in interactions.Collaborated with independent financial advisors and internal teams to ensure timely and accurate resolution of customer issues. Demonstrated strong teamwork skills, working collaboratively to provide seamless service and support to customers, resulting in improved efficiency and customer satisfaction.Utilised excellent communication and listening skills to understand customer needs and provide effective solutions. Resolved an average of 50 customer issues per day, exceeding the department's target for issue resolution and contributing to overall customer retention and loyalty.

Achieved a 95% customer satisfaction rating by consistently delivering exceptional customer experiences through effective communication and problem-solving skills. Successfully resolved an average of 50 customer inquiries per day, exceeding performance targets and ensuring high customer retention.Developed strong working relationships with clients and Corporate Account Managers, acting as the first point of contact for all customer interactions. Effectively communicated client requirements and provided regular reporting and analysis to enhance service delivery, resulting in increased client satisfaction and loyalty.Demonstrated excellent time management skills and the ability to work in a fast-paced, target-driven environment. Successfully managed heavy workloads, adapting to changing priorities and consistently meeting deadlines. Received recognition for exceptional performance and contributed to the overall success of the team.

Implemented visually appealing and eye-catching product displays, resulting in a 15% increase in customer engagement and a 10% uplift in sales volume for the promoted beverages.Built and maintained strong relationships with supermarket managers, securing prime shelf space and optimal brand visibility in key retail channels. Increased brand presence by 20% and achieved prominent placement in high-traffic areas ahead of the Christmas period.Conducted regular supermarket visits to monitor inventory levels, provide comprehensive product training to shop floor staff, and ensure proper stock rotation. Reduced stock wastage by 25% and improved product availability, resulting in a seamless customer experience and increased customer satisfaction.

Led a small team of field market researchers for the black cab manufacturer, overseeing data collection and analysis. Achieved an increase in survey response rate by implementing targeted recruitment strategies at taxi ranks outside major underground stations and airports in London and optimising survey design.Developed and implemented a comprehensive market research plan to gather customer insights and evaluate brand perception. Conducted in-depth interviews and focus groups with over 500 participants, resulting in actionable recommendations for product development and marketing strategies.Managed the analysis and reporting of market research data, utilising statistical analysis on Microsoft Excel to identify trends and patterns. Produced reports and presentations, delivering key findings and actionable insights to senior management, contributing to data-driven decision-making and the development of successful marketing campaigns for the new model.

Successfully engaged with members of the public as a door-to-door charity fundraiser, effectively communicating the mission and work of our charity partners. Generated a steady stream of conversations and awareness about the cause.Developed relationships with potential donors by demonstrating empathy, active listening, and genuine care for the cause. Converted a number of conversations into regular donors, contributing to the growth of the charity's supporter base.Consistently met the fundraising targets and key performance indicators set by the organisation, demonstrating a strong work ethic and commitment to achieving results. Continuously sought feedback and participated in training sessions to improve fundraising techniques and enhance donor engagement.

Processed an average of 2,750+ invoices per month, ensuring accurate and timely payment to suppliers and adherence to agreed terms. Maintained a high level of efficiency with a 99% accuracy rate in invoice processing.Successfully resolved discrepancies in invoices, including short deliveries and damaged goods, prior to the invoice due date. Collaborated with suppliers and internal staff to quickly address invoice queries, resulting in improved supplier relationships and timely issue resolution.Regularly reviewed and allocated outstanding cash, such as direct debits and advance payments, and proactively managed aged payable listings and GRNI (Goods Returned Not Invoice) reports with the Purchase Admin Supervisor/Manager. This meticulous attention to detail minimised outstanding balances and improved financial control.