Veterans Service Representative works on veterans benefits claims and provide comprehensive services to America's Veterans and their families. Required to take the VSR Skills Certification test. Serve as the primary contact for the veteran and his/her representative or advocate and the decision-maker for compensation or pension claims. The VSR explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, and inputs data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it. Duties such as: Requests examinations, reexamination, or opinions to determine the existence of, or to evaluate disabilities resulting from diseases or injuries to ensure appropriate evidence is received from which to adjudicate the claim.Makes determinations and is fully accountable for proper analysis, appropriate development, and/or adjudication relative to VA hospitalization, outpatient treatment institutional or domiciliary care, and basic eligibility for vocational rehabilitation.Applies and interprets VA laws, including veteran's case law, existing statutes and procedures, precedent rulings, and state law.

operations supervisor Jun 2018 – Present• • Spearheaded a team of 10 employees to complete the installation of 40 unclassified computer systems and networking printers with ensuring software updates, and hardware replacement was ahead of schedule. • Team lead for training over 100 personnel to provided expert skills and a comprehensive understanding of the configuration of cisco routers, use of the Linux Patriot operating system, airspace management.• Developed excellent teamwork installing, inspecting, and testing fiber cable lines, network servers, and routing issues relating to the unclassified/classified network.• Trained to detect improper equipment malfunctions using embedded diagnostics equipment, using multi-meter test sets to perform low voltage and continuity checks.

1st Battalion - 44th Air Defense Artillery Regiment; Serving as the Fire Control Platoon Sergeant and Patriot Master Gunner.• Managed $20M+ in classified equipment vital to national security and the safety of 150 employees.• Oversaw the maintenance and updating of the LINUX operating systems, computer hardware. • Installed CISCO network infrastructure and software applications for the Patriot operating system.• Provided recommendations and solutions to increase training effectiveness and proficiency; that caused a 90% retention rate.Developed, executed, and created lesson plans for all entry and mid-level personnel in the company. Ability to manage priorities; served as the primary air defense adviser to the company commander to ensure all courses of action are presented for the battlefield. Ability to communicate in writing and to communicate verbally the responsible of classroom instruction on preparation, operation, and exact procedures required for the battery command post, engagement control station, antenna mass group, electronic power plant, patriot radar system, and patriot launching station. Followed the approved program of instruction and teach the standard of the contents of each lesson plan. The updated program of instruction and lesson plans as required. Displayed excellent communications skill when conveying information over a broad spectrum of personnel. Rated as the #1 of 13 Patriot Master Gunners in the Battalion. Utilized Microsoft Office products such as PowerPoint, Excel, Word, and Outlook to record and perform training. Served as the Equal Opportunity leader maintaining company policies while ensuring freedom from discrimination based on protected classes such as race, color, sex, national origin, religion, age, disability, or genetic information within the organization.

• Crossed-trained over 135 Taiwan military personnel on in-depth operations of a US missile system providing advisory support to host nation executive leaders.• Established the first-ever cross-training missile defense exercise. Creating new standards that improved Taiwan defense and inter-agency coordination between the American Institute in Taiwan. • Worked with over 20 senior upper management teams by implementation new safety standards for Taiwan Military which is now the standard evaluation tool. • Installed 6 Cisco Routers with Raytheon fielding teams in support of upgrading the Patriot communication equipment and necessary security patches.Served as the Equal Opportunity leader maintaining company policies while ensuring freedom from discrimination based on protected classes such as race, color, sex, national origin, religion, age, disability, or genetic information within the organization.

• Built rapport with over customers and my external leadership including the ability to capture, consolidate, and communicate information vital information to the Raytheon fielding management team. • Maintained 24 computer systems of varying types worth $15K at an operational readiness rate of 99%• Maintained a monthly $5M budget for the life cycle maintenance program of Radar circuit cards and replacement of computer hardware.• Managed over 30 personnel while mentoring employees to learn new tasks, follow regulations and close out all projects assigned• Drafted 4 Quarterly monthly performance evaluations and provided professional guidance serving as a subject matter expert for4 first-line supervisors and 2 department managers• Conducted Sexual Harassment Assault Response Prevention (SHARP) and Equal Opportunity (EO) programs by teaching over 20 classes and having listening sessions in the division

Platoon Sergeant; Patriot operator and maintainer;