Marcus Lilly Email & Phone Number

Florida, United States

Brandon, Florida, United States

Managed projects with a focus on timely completion and quality assurance. -Maintained ongoing communication with cross-functional teams, ensuring alignment on project goals and objectives. -Recruited, trained, and evaluated team members to enhance productivity and performance. ication with cross-functional teams, ensuring alignment on project goals and objectives. - Implemented new software tools to streamline project tracking and reporting processes.- Provided exceptional technical support to customers via email and phone, resolving inquiries related to accounts and payments. Developed and maintained a comprehensive database for tracking customer interactions and feedback. - Collaborated with IT teams to identify and troubleshoot system issues, enhancing overall user experience.

Brandon, Florida, United States

Assisting Members: Greet members upon arrival and assist them with inquiries, providing information about products, services, and store policies.Membership Management: Handle membership sign-ups, renewals, and cancellations, ensuring accurate data entry and processing.Checkout Assistance: Help members at the checkout area, including operating cash registers, processing transactions, and handling returns or exchanges.Resolving Issues: Address member concerns and complaints promptly and professionally, seeking to resolve issues to ensure member satisfaction.Promoting Membership Benefits: Inform members about current promotions, services, and benefits associated with their membership, such as discounts or special offers.Maintaining Store Environment: Ensure that the member service area is clean, organized, and stocked with necessary materials, such as membership applications and promotional flyers.Collaboration with Team: Work closely with other staff members to provide seamless service and maintain communication regarding member needs and store operations.Training and Support: Occasionally assist in training new employees or guiding other staff on best practices for customer service.Handling Payment and Transactions: Process various forms of payment, issue receipts, refund items and ensure that all financial transactions are recorded accurately.Following Safety Procedure: Adhere to all safety and security guidelines to maintain a safe environment for members and employees

Riverview, Florida, United States

Customer Assistance: Greet customers upon arrival and offer assistance with their needs, including fueling and other inquiries.Fueling Support: Provide guidance on how to operate gas pumps, including helping customers with self-service stations Sales Transactions: Process payments for fuel and convenience store items, including cash, credit, and debit transactions.inventory Management: Assist in monitoring and managing inventory levels of fuel, snacks, beverages, and other products within the store.Product Knowledge: Maintain knowledge of products available at the gas station and inform customers about promotions, discounts, or new arrivals.Cleanliness and Organization: insure the gas station's exterior and interior are clean and organized, including restrooms, fuel pumps, and the store area.Customer Satisfaction: Address customer complaints or concerns in a professional manner and provide solutions to enhance the customer experience.Safety Protocols: Ensure adherence to safety and environmental regulations, including proper handling of fuel and emergency procedures.Handling Fuel Spills: Respond to any fuel spills or leaks in accordance with safety protocols.Emergency Response: Act appropriately in emergency situations, whether related to customer safety, medical emergencies, or hazardous incidents.Record Keeping: Maintain accurate records of sales, inventory, and customer transactions as required.Team Collaboration: Work closely with other staff members to ensure smooth operations and excellent customer service.Promotions and Marketing: Assist in the setup and promotion of in-store advertising, discounts, or loyalty programs.Age Verification: Check identification for age-restricted products like alcohol and tobacco.Training New Staff: Provide training and support to new employees on customer service protocols and operational procedure.