Marcus Lora Email and Phone Number

- Coordinated and scheduled meetings between students and guidance counselors to discuss academic and personal development.- Assisted in the development and implementation of individualized education plans (IEPs) for students requiring additional support.- Maintained confidential student records and updated databases to ensure accurate tracking of academic performance and behavioral progress.- Communicated effectively with parents and guardians regarding student progress, concerns, and available resources.- Collaborated with teaching staff to identify and address student needs, promoting a supportive and inclusive learning environment.- Guided students in comprehending course material, fostering a deeper understanding of key concepts.

- Led a positive customer experience as the first point of contact responding to issues, assessing complexity, and managing resolution, for a high volume retail store that averaged 500 customers a day.- Trained and coached new hires on customer service best practices, organization priorities, and role expectations, onboarding 15 team members.- Categorized client inquiries and needs by multitasking communications through phone calls and in-person inquiries while organizing based on customer need and strategized follow ups to ensure guest satisfaction.- Performed urgent on-site problem solving and crisis management from special requests and accommodations to de-escalation and triaging.

- Conducted routine system checks and diagnostic tests to identify and resolve issues before they became critical.- Responded to system alerts and user requests, providing timely and effective technical support to minimize downtime and maximize productivity.- Created and maintained documentation for system configurations, procedures, and troubleshooting steps, ensuring accurate and up-to-date records.