Marcus Luke Email & Phone Number

Lincoln, MA, US

West Concord, Massachusetts, United States

Johnston, Rhode Island, United States

Selling products and stuff to customers and help them to bring stuff to the store that they need.- Solve customers problems and usually meet their expectation.- Do the weekly order of the store, and collect the expired stuff to get credit for it.- Observing How much gas that we have,and do an order if needed.- Opening and Closing the daily shift..

Egypt

• Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface.
• Always Friendly with customers, Looking for Customer satisfaction by solving problems ASAP and do my best effort at the end.
• Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
• Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Assists sales account managers customers by determining order status and working to resolve product-related problems and questions.

Cairo, Egypt

• Demonstrated strong knowledge in all bank products by counseling clients to find a need to cross sell bank products and services through asking open-end question while guiding individual financial analysis to determine.
• Submitted loan applications, open new demand deposit accounts, wire transfers, and service client needs while enforcing bank security policies and procedures in all conducted business.
• Create a connection and develop rapport with customer to provide outstanding, personalized service while ensuring customer satisfaction with patience and positive attitude.
• Answered customer’s questions and addressed problems and complaints while education the customers on products and services offerings.