Marcus Lund Swanberg Email & Phone Number

Oslo, Oslo, Norge

Part time position while I study. - Initially a 100% position- Transitioned to part time in Aug 2021- Attained the team leader role in Oct 2022-The employer has during my tenure changed from Stanley Security Inc., through Securitas Technology AS and finally Securitas AS as part of the latters aquisition of Stanley Security in July 2022.

I managed the partnership and communication with a third party SaaS provider, and led discussions related to issues or development requests. During my tenure I streamlined the tasks of the role itsself down to a level where I was able to participate on additional projects out of my initial scope of work. I partook in projects related to data cleaning and data migration from legacy systems where the goal was to migrate customer and financial data to a structure more suitable for the future.

Stockholm, Sweden

I worked as a process coordinator on a central level, focusing on the 10 countries that offered a certain product. Parts of my tasks related to - Managing the communication between business owners, managing directors and OPS staff (customer service, collectors and back office)- Communicate system and product changes- Manage the training of new features for our centralized teams- Build a functioning intranet to manage training manuals and internal communication, all in Sharepoint- Project manage the move of the local ops to centralized locations for 6 country teams- Participated as a stakeholder, researcher and designer on numerous projects related to all sorts of processes in multiple countries- All above included extensive traveling in Europe

Stockholm, Sverige

The local head of operations for the Norwegian branch.- Managed a 4 person team.

Stockholm, Sweden

The role included tasks such as- Manage customer service and soft collection operations and deliver above expected KPI's - CRM in the form of SMS/emails, on-air and printed ads- SEO and SEM in collaboration with the internal marketing resources- Account reconciliation - Fraud investigation- Take part in smaller and larger projects, the biggest being the launch of a new product in the Norwegian market. (QA, content creation, process design)- Marketing and collections workshops- App and full website translation

Stockholm, Sweden

I performed customer service for the Swedish business using email, chat and phone. The role also required me to handle and process arriving loan applications through Ferratums own loan handling systems.

Stockholm, Sweden

I performed customer service, deposit handling and EoD reconciliation and closures. Swespar AB is a subsidiary of Ferratum Group.

Enhet Boveiledning Karl Johansgate 1 3Etg.

Jobbet som assistent på en boveiledning i ulike stillinger fra 20% til 80%. Arbeidet inkluderer daglig stell, vask, matlaging, aktivisering og oppfølging for personer med psykisk og fysisk utviklingshemning. Jeg bidro til en rikere hverdag for flere personer og var også med på å organisere og gjennomføre "utflukter". Jobben inkluderte også persontransport med bil, nattevakt og som vikar på et aktivitetssenter for mennesker med psykisk utviklingshemning.

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