Marcus Lundkvist Email & Phone Number

Stockholm, Sverige

Stockholm, Sverige

My mission as an HRBP was to lead and evolve HR processes independently and to partner with the nordic organization's leaders. I provided strategic and operational support to managers, offering insights into our HR processes, implementing tailored HR solutions and aligning processes across our different markets. My role also focused on coaching and supporting leaders to optimize team performance.A cornerstone of my role was establishing and overseeing our HR analytics, shouldering the responsibility for driving the development and implementation of essential KPIs. This involved a process of needs assessment, meticulous planning, and execution. By laying the groundwork for comprehensive KPIs, this laid the foundation for streamlined tools and processes, enabling accurate tracking and reporting.Accomplishments: - Built the structure for our HR Analytics and KPI work. This together with a data dashboard accessible to the entire HR team.- Implemented essential tools and processes throughout our Operations that enabled systematic ways of working within our work environment, such as our work environment management system (IA-System), a proper process for sick leave reporting and tracking.

Stockholm, Sverige

Overseeing the daily terminal operations making sure that set goals are met and that everything works smoothly on-site, not only inside the terminal but also off-site with our drivers. Worked closely with the site manager on a project to build a new structure to make our terminal tasks and ways to work more efficiently in the organization.Accomplishments: - Implemented a new structure that enabled us to work with staffing and scheduling in a more cost-efficient way against forecasts and budgets on a monthly basis instead of a weekly basis.- Instabox Black Friday Awards: Highest learning curve of the year

Stockholm, Sverige

Overseeing the day-to-day operations of the customer service team which is responsible for all customer care. In the beginning, we started as a team of 6 agents and quickly grew to 20 agents. I was responsible for the daily leadership in the team, making sure that we as a team met all set KPIs. My responsibility also included all onboarding for our new agents and for new customers (e-commerce partners). During the spring-summer period of 2020, I was the acting Customer Service Manager until the new manager was recruited.

Stockholm, Sverige

As a Customer Service Agent, I provided direct support to consumers through E-mail, text and phone. Also technical support against our couriers.

Karlstad, Sverige

Heltid/deltids servis och bartender vid sidan av studier på en av Karlstads mest besökta restauranger.

Karlstad, Sverige

Jag var värdansvarig i projektgruppen för Hotspot. Hotspot arrangerar en av Sveriges största yrkesmässor som riktar sig emot universitetsstudenter.Min roll som värdansvarig tillhör säljgruppen inom hotspot och rollen innefattar försäljning, rekrytering och kundkontakt m.m.

Karlstad, Sverige

Jag satt som ordförande i en styrelse för ett mentorskapsprojekt i samband med Jusek. Syftet med detta projekt var att utveckla kommunikation mellan HR-studenter och näringslivet genom att rekrytera yrkesvana personer till att agera mentorer för studenter på universitetet.

Stockholm, Sverige

Kassa- och livsmedelshantering på en bensinstation med tillhörande livs. Även försäljning av biltillbehör och praktisk hjälp.

Stockholm, Sverige

Handelsbolaget Adventure Games Stockholm grundades som ett projekt i lokalt socialt entreprenörskap. Projektets syfte var att utveckla kommunens offentliga badplats till en naturlig mötesplats där kommunens invånare kunde förvänta sig förstklassig service men samtidigt kunna känna stark samhörighet till platsenUnder juni-augusti månad serverade företaget över 6500 gäster och sysselsatte totalt 5 personer.Min primära uppgift var att överse den dagliga driften samt arbetsledning för verksamhetens lokala filial. Verksamheten utvecklade även ett samarbete med närliggande fritidsgårdar.

Work And Family Studies

Personal- och Arbetsliv med inriktning av arbetsrätt och beteendevetenskap.

Gymnasieexamen, Economics

Läste samhällsprogram med inriktning av ekonomi.