Results driven professional who finds fulfillment in making sure others receive complete satisfaction with care and service they received. I want to ensure that the organization I work for is performing at their best for their patients, customers, and employees. Through strategic planning and communication, I have successfully turned around emergency and pediatric departments ratings. Investing in staff through careful recruitment, regular training and improved retention not only develops others but creates continuity of care. Willing to go above and beyond to facilitate organizational growth and meet or exceed goals. My recent completion of an MBA with a concentration in Healthcare Management coupled with my patient experience, coordinator and operations management experience have developed me into a leader with an eye on process improvement.