Marcus Lyles Email & Phone Number

Elgin, Il, Us

Irvine, California, Us

· Managed the new Robotics department for order processing and fulfillment. · Problem solving and troubleshooting with the robotic support center · Responsible for managing Units per Hour to exceed daily shift goals.· Top rated supervisor in employee engagement surveys.· Accountable for deploying staff to the appropriate area every shift.· Running daily excel spreadsheet reports by tracking team members performance levels; submitting end of shift recaps.· Leading meetings daily by directing the employees on the goals and the workload of the day.· Responsible for annual performance reviews.· Developed employees into leads and supervisors.· Ensuring employees take their breaks on time.

Indianapolis, Indiana, Us

· Deliver medical equipment to patient homes. Ensure the patients understand how to use the equipment and provide any support as needed. · Complete daily paperwork for patients and deliveries.· Maintain inventory control for equipment and make necessary adjustments as needed.

Seattle, Wa, Us

· Won Starbucks Manager of the year award for 2016· Top store in the Midwest Region 3 years in a row with at home coffee sales · Store achieved year over year growth · Built weekly schedules, planned for peak times/days and always exceeded company labor goals· Build strong relationships with all customers and monitored the customer surveys. Lead the district in customer satisfaction.· Developed a community board and worked with the local city on showcasing programs and student talent at the local schools in the store.· Profit and loss recaps: review strengths and opportunities, hold meetings with employees and keep them involved with company updates.· Responsible for employee annual performance reviews · Developed employees into supervisors and managers. Controlling the hiring/staffing for peak times of the year.· Routinely ensured the store was clean and organized. Always ready for the quarterly inspection for food safety.· Responsible for maintaining company standards and goals with the employees

Northbrook, Illinois, Us

· Managed restaurant staff and cooks· Ensured staff was in the right position and was able to provide great customer service· Responsible for customer satisfaction · Assisted in various positions ensuring customer satisfaction during peak hours

Minneapolis, Mn, Us

· Lead a team of over 30 employees including supervisors· Overseeing total store operations while on duty· Lead district leader visits maintaining operations and organization on the floor· Responsible for maintaining team performance including but not limited to: training, coaching, enhancing performance, and handling employee disputes· Responsible for loading docks, receipts, delivery and distribution of incoming stock accuracy · Met or exceeded all required timelines and company procedures· Quick thinking and exceptional problem-solving skills identified and commended by management