Marcus M. Email & Phone Number

County Dublin, Ireland

Canada

- Provide technical leadership, support, and solutions to different departments.- Visit clients to preform application upgrades, middleware upgrades and provide training.- Create customized documentation for clients. - Participate in design, development, and implementation of the new application/system acting as a SME to supports our clients.- Support and facilitate major upgrades, patch management and performance tuning for our servers.- Create analytical dashboards by using TIBCO Spotfire and Tableau that helps in proactive monitoring and developing client performance profiles.

Vancouver, Canada Area

- Created Infrastructure diagrams that help in capacity planning and resource management.- Deployed a hybrid monitoring solution to monitor client environments that replaced legacy monitoring systems, automated reporting, and ticket creation processes.- Proactively audit and ensure that all servers have correct configurations and the latest software patch.- Displayed excellent client-facing skills, especially the ability to explain complex concepts in everyday language to non-technical clients.- Validated processes and monitored efficient implementation of all software and hardware solutions for all processes.- Acted as an escalation point for application support when troubleshooting client's critical issues. - Coordinated and implemented improvements and new features as they were released