Marcus Marques work email
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Marcus Marques personal email
Solid career in Information Technology with over 15 years of experience. Consistent focus on performance, productivity and results. Engaged professional, determined, flexible, combining creativity and motivation with leadership and professional challenge. Able to influence and lead people and teams.
Natura
View- Website:
- natura.com.br
- Employees:
- 22788
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It Manager - Project ManagementNatura Aug 2020 - Present
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It Operations ManagerNatura May 2016 - Jul 2020São Paulo, Brazil
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It Governance ManagerNatura Aug 2014 - May 2016São Paulo, Brazil• Management of processes and KPI team • Ensure that processes are measurable and targeted performance delivering a specific identifiable and countable income. • Set the standards in accordance with the best practices of the market to ensure best use of processes • Measure, monitor and improve processes to deliver more effective and efficient ways services. • Ensure compliance with audit processes and ISO Sox following the processes defined Natura and through monitoring of audit reports points • Responsible for the administration and management of ITSM Tool (SDM - CA Solution)
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Senior It Project Coordinator - BrazilNatura Cosméticos Jan 2013 - Jul 2014São Paulo, Sp - Brazil• Implementation of strategic IT projects. Worth mentioning: SOA Infrastructure, Secure Access, New SAP BI and SAP Global • Planning, management and control of projects through the schedules, status reports and weekly follow-up meetings with teams. • Creation and standardization of controls for project costs• Presentation of project results on the Steering Committee of the Company• Management of annual project budgets ranging from R$ 2MM to R$ 9MM.
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Senior It Project Coordinator - International OperationsNatura Cosméticos Mar 2011 - Dec 2012São Paulo, Sp - Brazil• Implementation of infrastructure projects for Natura International Operations Argentina, Chile, Colombia, Peru, México and France). Budgets around R$450k.• Responsible for the international infrastructure team that solves problems, incidents and executes small demands for IT. • Organization of a IT Workshop in 2012 in order to train the International Operations Team in Natura´s processes and also integrates them with their partners in Brazil.• Travels on business for Latin América in order to implement the projects for International Operations
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Senior It CoordinatorNatura Cosméticos Mar 2007 - Feb 2011São Paulo, Sp - Brazil• Management of technical staff of the outsourcing contract• Management ITIL processes: incident, problem, change and business continuity. • Coordination and management of disaster recovery plans (DRP) tests for Brazil• Implementation of the Change Management toll in SharePoint• Training for IT Users (Brazil and Latin America) • Focal point of the internal demands and problems for international operations • Creation and presentation of the key performance indicators for the business areas
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Production Turnover SpecialistUnilever North America Jun 2006 - Feb 2007Trumbull, Ct - United States• Support to the operational tasks in the datacenter for Latin America• Operational control and acceptance of new projects in production• Update all policies and procedures related to production process• Control and maintenance of policies, procedures and processes during the project implementation• Identifying opportunities for continuous improvements in production• Coordination and implementation of infrastructure projects• Focal point for Latin America regarding IT implementations• Responsible for coordinating the preventive maintenances at the datacenter -
Change Manager CoordinatorUnilever Latin America Feb 2001 - Feb 2007São Paulo, Sp - Brazil• Development change management process and KPI reports• Sponsor of change management meetings (CAB)• ITIL implementation for the change management module• Responsible for coordinating the tecnical teams on monthly preventive maintenance for critical systems of the company• Responsible for training teams in change management process• Coordination and management of disaster recovery plans (DRP) tests for latin america.
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Eletronic TechnicianCel-Lep Idiomas (Unidade Paulista) Jan 2002 - Apr 2003São Paulo, Brazil• Maintenance of electronic equipment and general building maintenance, periodic testing of all facilities and equipment, performing maintenance reports, inventory of equipment, responsible for hiring IT staff and outsourced. • Computer training for staff and students -
Eletronic TechnicianEngecomp Aug 2000 - Jan 2001São Paulo, Brazil• Maintenance of control power demand equipment • Programming automation equipment • Startup projects on clients
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Eletronic TechnicianCel-Lep Idiomas (Unidade Alphaville) Jul 1998 - Jul 2000São Paulo, Brazil• Maintenance of electronic equipment and general building maintenance, periodic testing of all facilities and equipment, performing maintenance reports, inventory of equipment, responsible for hiring IT staff and outsourced. • Computer training for staff and students
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Automation TechnicianEngineering Sciences Mar 1997 - Dec 1997São Paulo, Brazil• Development and implementation of Supervisory systems • Startup project on site • Client Support • Programming systems and PLC (Programmable Logic Controller)
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Automation TechnicianFieldbus Engenharia De Automação Jan 1996 - Mar 1997São Paulo, Brazil• Development and implementation of Supervisory systems • Startup project on site • Client Support • Programming systems and PLC (Programmable Logic Controller)
Marcus Marques Skills
Marcus Marques Education Details
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Business Analytics And Big Data -
Expertise In Managing It Projects -
Technologist In Data Processing
Frequently Asked Questions about Marcus Marques
What company does Marcus Marques work for?
Marcus Marques works for Natura
What is Marcus Marques's role at the current company?
Marcus Marques's current role is IT Manager at Natura.
What is Marcus Marques's email address?
Marcus Marques's email address is ma****@****ura.net
What schools did Marcus Marques attend?
Marcus Marques attended Fundação Getulio Vargas, Universidade De São Paulo, Universidade Presbiteriana Mackenzie.
What skills is Marcus Marques known for?
Marcus Marques has skills like Itil, It Service Management, It Management, Change Management, Data Center, Disaster Recovery, Erp, Integration, Ms Project, Management, Pmbok, Pmi.
Who are Marcus Marques's colleagues?
Marcus Marques's colleagues are Brenda Frachoni, Estefania Coronado, Francisca Maria Bernardo, Jaíne Araújo, Jaqueline De, Sueli Rodrigues, Esther Nuñez.
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Marcus Marques
Import And Export Analyst | Supply Chain | International LogisticsRio De Janeiro, Rj -
Marcus Marques
Santana De Parnaíba, Sp -
Marcus Marques
São Paulo, Brazil
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