Marcus Marques Email & Phone Number

São Paulo, Brazil

São Paulo, Brazil

• Management of processes and KPI team
• Ensure that processes are measurable and targeted performance delivering a specific identifiable and countable income.
• Set the standards in accordance with the best practices of the market to ensure best use of processes
• Measure, monitor and improve processes to deliver more effective and efficient ways services.
• Ensure compliance with audit processes and ISO Sox following the processes defined Natura and through monitoring of audit reports points
• Responsible for the administration and management of ITSM Tool (SDM - CA Solution)

São Paulo, SP - Brazil

• Implementation of strategic IT projects. Worth mentioning: SOA Infrastructure, Secure Access, New SAP BI and SAP Global
• Planning, management and control of projects through the schedules, status reports and weekly follow-up meetings with teams.
• Creation and standardization of controls for project costs
• Presentation of project results on the Steering Committee of the Company
• Management of annual project budgets ranging from R$ 2MM to R$ 9MM.

São Paulo, SP - Brazil

• Implementation of infrastructure projects for Natura International Operations Argentina, Chile, Colombia, Peru, México and France). Budgets around R$450k.
• Responsible for the international infrastructure team that solves problems, incidents and executes small demands for IT.
• Organization of a IT Workshop in 2012 in order to train the International Operations Team in Natura´s processes and also integrates them with their partners in Brazil.
• Travels on business for Latin América in order to implement the projects for International Operations

São Paulo, SP - Brazil

• Management of technical staff of the outsourcing contract
• Management ITIL processes: incident, problem, change and business continuity.
• Coordination and management of disaster recovery plans (DRP) tests for Brazil
• Implementation of the Change Management toll in SharePoint
• Training for IT Users (Brazil and Latin America)
• Focal point of the internal demands and problems for international operations

Trumbull, CT - United States

• Support to the operational tasks in the datacenter for Latin America
• Operational control and acceptance of new projects in production
• Update all policies and procedures related to production process
• Control and maintenance of policies, procedures and processes during the project implementation
• Identifying opportunities for continuous improvements in production
• Coordination and implementation of infrastructure projects

São Paulo, SP - Brazil

• Development change management process and KPI reports
• Sponsor of change management meetings (CAB)
• ITIL implementation for the change management module
• Responsible for coordinating the tecnical teams on monthly preventive maintenance for critical systems of the company
• Responsible for training teams in change management process
• Coordination and management of disaster recovery plans (DRP) tests for latin america.

São Paulo, Brazil

• Maintenance of electronic equipment and general building maintenance, periodic testing of all facilities and equipment, performing maintenance reports, inventory of equipment, responsible for hiring IT staff and.
• Computer training for staff and students

São Paulo, Brazil

• Maintenance of control power demand equipment
• Programming automation equipment
• Startup projects on clients

São Paulo, Brazil

• Maintenance of electronic equipment and general building maintenance, periodic testing of all facilities and equipment, performing maintenance reports, inventory of equipment, responsible for hiring IT staff and.
• Computer training for staff and students

São Paulo, Brazil

• Development and implementation of Supervisory systems
• Startup project on site
• Client Support
• Programming systems and PLC (Programmable Logic Controller)

São Paulo, Brazil

• Development and implementation of Supervisory systems
• Startup project on site
• Client Support
• Programming systems and PLC (Programmable Logic Controller)

Master Of Business Administration - Mba, Business Analytics And Big Data

Expertise In Managing It Projects

Technologist In Data Processing