Marcus Marques Email & Phone Number

São Paulo, Brazil

São Paulo, Brazil

• Management of processes and KPI team • Ensure that processes are measurable and targeted performance delivering a specific identifiable and countable income. • Set the standards in accordance with the best practices of the market to ensure best use of processes • Measure, monitor and improve processes to deliver more effective and efficient ways services. • Ensure compliance with audit processes and ISO Sox following the processes defined Natura and through monitoring of audit reports points • Responsible for the administration and management of ITSM Tool (SDM - CA Solution)

São Paulo, Sp - Brazil

• Implementation of strategic IT projects. Worth mentioning: SOA Infrastructure, Secure Access, New SAP BI and SAP Global • Planning, management and control of projects through the schedules, status reports and weekly follow-up meetings with teams. • Creation and standardization of controls for project costs• Presentation of project results on the Steering Committee of the Company• Management of annual project budgets ranging from R$ 2MM to R$ 9MM.

São Paulo, Sp - Brazil

• Implementation of infrastructure projects for Natura International Operations Argentina, Chile, Colombia, Peru, México and France). Budgets around R$450k.• Responsible for the international infrastructure team that solves problems, incidents and executes small demands for IT. • Organization of a IT Workshop in 2012 in order to train the International Operations Team in Natura´s processes and also integrates them with their partners in Brazil.• Travels on business for Latin América in order to implement the projects for International Operations

São Paulo, Sp - Brazil

• Management of technical staff of the outsourcing contract• Management ITIL processes: incident, problem, change and business continuity. • Coordination and management of disaster recovery plans (DRP) tests for Brazil• Implementation of the Change Management toll in SharePoint• Training for IT Users (Brazil and Latin America) • Focal point of the internal demands and problems for international operations • Creation and presentation of the key performance indicators for the business areas

Trumbull, Ct - United States

• Support to the operational tasks in the datacenter for Latin America• Operational control and acceptance of new projects in production• Update all policies and procedures related to production process• Control and maintenance of policies, procedures and processes during the project implementation• Identifying opportunities for continuous improvements in production• Coordination and implementation of infrastructure projects• Focal point for Latin America regarding IT implementations• Responsible for coordinating the preventive maintenances at the datacenter

São Paulo, Sp - Brazil

• Development change management process and KPI reports• Sponsor of change management meetings (CAB)• ITIL implementation for the change management module• Responsible for coordinating the tecnical teams on monthly preventive maintenance for critical systems of the company• Responsible for training teams in change management process• Coordination and management of disaster recovery plans (DRP) tests for latin america.

São Paulo, Brazil

• Maintenance of electronic equipment and general building maintenance, periodic testing of all facilities and equipment, performing maintenance reports, inventory of equipment, responsible for hiring IT staff and outsourced. • Computer training for staff and students

São Paulo, Brazil

• Maintenance of control power demand equipment • Programming automation equipment • Startup projects on clients

São Paulo, Brazil

• Maintenance of electronic equipment and general building maintenance, periodic testing of all facilities and equipment, performing maintenance reports, inventory of equipment, responsible for hiring IT staff and outsourced. • Computer training for staff and students

São Paulo, Brazil

• Development and implementation of Supervisory systems • Startup project on site • Client Support • Programming systems and PLC (Programmable Logic Controller)

São Paulo, Brazil

• Development and implementation of Supervisory systems • Startup project on site • Client Support • Programming systems and PLC (Programmable Logic Controller)

Master Of Business Administration - Mba, Business Analytics And Big Data

Expertise In Managing It Projects

Technologist In Data Processing