Marcus Mata

Marcus Mata Email and Phone Number

Experienced Leader | Operations | Global Outsourcing @ Federal Reserve Bank of Minneapolis
minneapolis, minnesota, united states
Marcus Mata's Location
Greater Minneapolis-St. Paul Area, United States
Marcus Mata's Contact Details

Marcus Mata personal email

n/a
About Marcus Mata

With over 20 years of experience in operations, I have been fortunate to work with great people and partner with great organizations. My core expertise is Service Centers, however, my experience extends beyond contact center operations and has broadened across a variety of industries. I describe myself as an Operations General Manager with a passion for leading teams.

Marcus Mata's Current Company Details
Federal Reserve Bank of Minneapolis

Federal Reserve Bank Of Minneapolis

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Experienced Leader | Operations | Global Outsourcing
minneapolis, minnesota, united states
Website:
minneapolisfed.org
Employees:
833
Marcus Mata Work Experience Details
  • Federal Reserve Bank Of Minneapolis
    Director, Operations And Support
    Federal Reserve Bank Of Minneapolis Apr 2020 - Present
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  • Target
    Sr Manager, Global Service Delivery
    Target Mar 2016 - Apr 2020
    Greater Minneapolis-St. Paul Area
    As a Sr. Manager in Global Service Delivery I provide strategic leadership for a team that manages multiple Service Centers and BPO Operations around the globe for a variety of work types in a variety of industries. My responsibilities include managing operational expenses, contract negotiations, program and project management, driving operational efficiency through process and technology solutions and analyzing and sharing program insights to key stakeholders to help drive change in our organization. The business models of the various programs I am responsible for include managed services, shared services and white label services.
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  • Target
    Manager, Global Operations
    Target Sep 2010 - Mar 2016
    As a Manager in Global Operations I led a team that had oversight of a segment of third party service center relationships. These programs were mainly managed services in nature and included programs where Target leveraged other companies to offer products and services under a white label. During this time I led and/or participated in RFPs, contract negotiations, product/program launches, and also maintained oversight of ongoing operations post launch.
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  • Target
    Vendor Project Lead
    Target Oct 2005 - Aug 2010
    Greater Minneapolis-St. Paul Area
    As a Vendor Project Lead I had oversight of several contact center vendor operations. I was responsible for overall vendor performance, as well as on-boarding and decommissioning vendors.
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  • Target
    Vendor Resource Coordinator
    Target Aug 2003 - Oct 2005
    Greater Minneapolis-St. Paul Area
    As a Vendor Resource Coordinator I managed the day-to-day operations for multiple vendors. I was responsible for driving KPIs for each of my programs.
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  • Metris Companies
    Marketing Manager
    Metris Companies Aug 2000 - Jan 2003
    Greater Minneapolis-St. Paul Area
    As a Marketing Manager I was responsible for managing multiple third party outbound call center marketing efforts. Was responsible for meeting sales and quality goals, and also was asked to build a quality audit program for all company outbound marketing initiatives.
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  • West Corporation
    Various Positions
    West Corporation Apr 1993 - Aug 2000
    San Antonio, Texas Area
    At West Teleservices I spent several years being promoted into a variety of positions. I started on the phones in operations and was promoted to Supervisor within two months. For the next three years I moved to various roles including Training and Call Quality as I earned my degree from UTSA. I then was promoted to an Associate Account Manager in Client Services, and eventually Account Manager in Client Services where I managed and grew my own book of accounts.
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Marcus Mata Skills

Team Leadership Customer Service Operations Management Contract Negotiation Creative Problem Solving Strategic Thinking Vendor Management Outsourcing Management Business Process Improvement

Marcus Mata Education Details

Frequently Asked Questions about Marcus Mata

What company does Marcus Mata work for?

Marcus Mata works for Federal Reserve Bank Of Minneapolis

What is Marcus Mata's role at the current company?

Marcus Mata's current role is Experienced Leader | Operations | Global Outsourcing.

What is Marcus Mata's email address?

Marcus Mata's email address is ma****@****get.com

What schools did Marcus Mata attend?

Marcus Mata attended The University Of Texas At San Antonio.

What skills is Marcus Mata known for?

Marcus Mata has skills like Team Leadership, Customer Service, Operations Management, Contract Negotiation, Creative Problem Solving, Strategic Thinking, Vendor Management, Outsourcing Management, Business Process Improvement.

Who are Marcus Mata's colleagues?

Marcus Mata's colleagues are Josie J., Kevin Cunningham, Ryan Murdy, Josh Schultz, Kristina Krzysiak, Dennis Ortman, Sue Jones.

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