Marcus Mayfield Email & Phone Number

Hutto, Tx, Us

Austin, Texas, Us

• Served as the first tier for help desk support • Troubleshoot software issues and escalate unresolved issues by submitting ServiceNow or Jira ticket • Tracked and resolved customers issues through ServiceNow and Jira • Provided support for Covid-19 pandemic testing sites and vaccinations sites throughout the Austin Region • Responsible for running daily lab reports in Salesforce to identify and research any missing test results or delays for clients • Effectively answered customer complaints and concerns via Austin Public Health email box • Performed Salesforce system administrator work with emphasis on adding, removing, assigning profiles, and permission sets for users as well as password resets. • Assisted with building Long-term Care Facilities accounts in Salesforce and bulk uploading contacts for Covid testing purposes • Communicate effectively with team members, customer, and other leadership • Escalate issues to the appropriate level • Contribute to other IT projects as requested

Florham Park, New Jersey, Us

Responsible for handling technical-support and support related questions• Provide prompt, reliable and accurate solutions to support related questions while maintaining an effective communication• Responsible for ensuring call resolution while maintaining the highest level of quality support in every customer interaction• Achieve performance metrics as defined by Team Manager• Maintain a high level of customer service at all times• Positive communication with your team members and customers• Effectively deal with customer complaints and concerns• Contribute to other projects if requested• Recognize and adjust support approach to accommodate all levels of customer’s experience• Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs, and help applications built into the programs• Communicate positively with team members, customer, and other leadership• Escalate issues to the appropriate department according to Procedures• Regular and consistent attendance is an essential function• Employee understands and agrees to maintain all information security protocols for their role• Excellent customer service skills• Strong active listening skills• Strong written, verbal, and organizational skills• Passion for customer care• Good problem solving skills• User level knowledge of computer technology, personal computer, or other devices• Written and verbal fluency in the language group supported• Work well in a team environment• Knowledge of iOS and MAC operating systems and troubleshooting smart phones such as the iPhone and familiarity with the iPad, iPod touch, iWatch

Austin, Texas, Us

Monitors the operation of equipment and devices to detect inefficient performance. Maintains and services various Xerox and IBM mainframe printers and peripheral devices. Oversees and/or performs printing and securing of print jobs. Monitors the operation of data communications equipment and consoles to detect hardware/software problems affecting print processing. Oversees and/or performs preventative maintenance on equipment, inspects work area and equipment for proper chemical handling procedures, provides technical advice to customers and monitors the resolutions for unusual and technical production problems. Analyzes, coordinates, and solves work problems. Performs quality control, examines products for defects, and assists in notification of maintenance personnel for problem resolution and initiates Xerox 4635 backups for disaster recovery. Completes the daily Xerox Print Quality Checklist log. Informs customers of print output status. Maintains a safe working environment, in handling and disposing chemicals and when using equipment and mechanical devices. Coordinates and/or performs batch processing and adjustments. Uses software control commands to display and control peripheral devices and analyze system issues and problems. Responds to program problems, maintains reports and documentation regarding problems and resolutions, notifies supervisor of problems with processing and/or personnel. Corrects problem or transfers to the appropriate personnel for corrective actions. Resolves problems occurring in computer operations and the service desk functions. Documents the reported problems using service desk tickets, problem detection reports, and/or status reports. Ensures security measures are used with CPA and non CPA personnel monitors and responds to fire and weather alarms, bomb threats, and power outages. Monitors and performs corrective actions for a StorageTek Powderhorn 6000 tape management system and IBM tape management systems.

Washington, Dc, Us

Manage inventories of repair parts/general supplies and distribute mail for ships, squadrons, and shore-based activities; procure, receive, store and issue material and repair components; utilize financial accounting and database systems to perform inventory and financial management functions; additionally, sort and distribute all official and personal mail, manage money order and stamp inventories, and maintain financial and inventory reports, *Navy *Logistics Support (LS) *Word Processing Formatting *Shipment/Transportation Planning *Risk Management *Purchasing/Procurement Methods *Project/Program Management *Programming *Printing/Publishing Techniques *Price/Cost Analysis *Logistics Support *Inventory Management and Distribution *General Ledger Accounting *Data Entry *Customer Support/Service *Contract Administration *Accounts Receivable Processes/Cashiering *Accounts Payable Processes

Stamford, Ct, Us

Monitored AS/400 system performance and interfaces for connectivity correct software/hardware errorsPerformed routine backups and IPL of AS/400Transmitted, received, processed, balanced and posted lockbox payments Sent bill files and various collections letters off to vender through FTP processOversaw weekly billing and month-end processing and reportsCreated, setup, printed and distributed scheduled QC reportsProvided end-user support on AS/400 and ICOMS billing software by answering questions and resolving problems to software, hardware and PC network connectivity Monitored Altiris helpdesk ticketing system used to track internal trouble callsMaintained daily computer operator log and documentation of operation procedures Siemens Hicom Basic System Administrator maintained and modified users in system

Bachelor Of Science - Bs, Information Technology

Associate'S Degree, Business Administration And Management, General