Marcus Mcafee,Mba Email & Phone Number

Birmingham, Al, Us

• Proficiently install displays, mounting hardware, A/V equipment, and interconnectivity gear at customer locations.• Deliver on-site training and certification to integrators under suitable conditions.• Offer technical support to users by researching and addressing questions and troubleshooting problems.• Effectively communicate end-user feedback and issues to relevant personnel, proactively suggesting solutions or appropriate actions.• Conduct thorough follow-ups with customers to ensure timely resolution of issues.

• Led day-to-day operations at a 270-car branch, implementing strategic sales plans that resulted in a 15% increase in sales.• Successfully achieved a 10% reduction in expenses, optimized receivables, and improved employee hour efficiency.• Mentored a team that secured promotions for three employees within a three-month period from their start dates.• Spearheaded the design and implementation of employee training and development initiatives, fostering a culture of excellence.

• Managed branch personnel and operations in the absence of the branch manager, ensuring seamless workflows.• Formulated and executed strategies to surpass sales targets, leading to enhanced sales performance.• Provided training for new team members, imparting improved sales techniques to maximize sales potential.• Achieved significant growth, expanding the fleet from 360 to 430 cars within a three-month period.• Addressed customer escalations by directly engaging with clients, delivering satisfactory resolutions.• Mentored and trained new team members to drive productivity, accuracy, and deliver friendly customer service.

• Led training programs for over 10 interns and management trainees, ensuring their professional growth.• Improved below-average customer service scores from 80% to above-average scores of 89%.• Provided exceptional customer service and made impactful contributions to drive business success.• Handled customer complaints and inquiries, prioritizing prompt problem resolution.• Demonstrated excellent communication skills in resolving product and consumer complaints.

Tuscaloosa, Alabama

Birmingham, Alabama

Executive Department

Master Of Business Administration - Mba, Business Administration And Management, General, 4.0

Bachelor Of Science - Bs, Business Administration And Management, General, 3.2

Activities and Societies: Alpha Phi Alpha, student athlete( football)