Programme Manager for Key Accounts Team dealing with ASDA UK. • Maintaining and improving customer relations through effective communication and providing support and advice as well as being involved in their internal meetings discussing upcoming works. • Coordinating with the Installation and Service departments in order to deliver the customer’s aims and objectives resulting in customer satisfaction which in turn increased customer expenditure. • Responding and resolving issues in a timely manner, ensuring customers are updated and advised where necessary. This has solidified existing relationships and created new ones.. • Planning and scheduling of new installation rollouts and programmes to support manpower allocations, guaranteeing that programs are completed within the specified time frame. • Monthly conference calls to discuss progress of current projects; What was completed, what's in progress now, what's planned and any post installation issues. • Liaising with suppliers both internally and externally to ensure customers receive the most suitable products and services.