Marcus Mccutchen Email and Phone Number
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IP Telephony Executive with proven experience in voice and application architecture including Information Technology implementation and management, project management, systems administration, technology training and global technology presentations. I have proven results to maintain and create successful customer service relations.Summary:Systems Architecture and Design including high availability voice networks and VoIP contact centers, fault tolerant networks, server infrastructure, directory services, SAN and switching/routing.Advises on telecommunications infrastructure, and systems management.Understands regulatory, privacy and data management compliance including HIPPA, FERPA and PCIUnderstands VoiceXML, Python and Java scripting.Has a working knowledge of security systems and technology management including firewalls.Understands and assists in development of disaster recovery and business continuity.Project Management, including Enterprise VoIP architecture and implementation, SIP Trunking, 911 call center, e911 data and PSAP communications, database synchronization and various others.Specialties: 3CX, VoIP, switching, routing, Server Administration, telecommunications, Contact Center, Cisco, Microsoft, SIP, H323, Nortel, SBC, Infrastructure, AudioCodes, VoiceXML, Python, Java, SAP CC
Alpha Network Systems
View- Website:
- alphanetworksystems.com
- Employees:
- 10
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It And Communications ConsultantAlpha Network SystemsGreeley, Co, Us
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It/Communications ConsultantAlpha Network Systems Jun 2015 - PresentLoveland, Colorado
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Senior Voice EngineerCovington Creative, Llc 2011 - 2015As an SAP CC specialist and voice engineer I assist companies in applying practical business oriented solutions that are cost effective and make sense for a companies best business practices.Along with my Covington Creative counterparts we are a leading provider of innovative products and solutions enabling SAP-centric enterprises to deliver world-class customer care in the contact center and throughout the enterprise.Clients turn to myself and my counterparts for measurable results. Including increased first contact resolution, better customer service scores and lower abandonment rates just to name a few.My duties at Covington Creative include:DevelopmentRealization Final Preparation: Go-Live and Support Extended Customer Support and AMSI am committed to each and every customer I come in contact with and strive to give them the best support possible. -
Senior Voice EngineerUniversity Of Northern Colorado Sep 1996 - 2011Lead campus Cisco Unified Communications VoIP migration of nearly 4000 phones and removal of Nortel SL100Designed fault tolerant H.323 and SIP trunking solution.Maintain PRI, DID, DOD, LD, Toll Free, data circuits and other voice and vendor services while successfully maintaining vendor relationships.Maintained Voice Gateways including ISR and CUBE (SBC) routers/switchesLead contact for implementations of new enterprise voice technologies.Designed, implemented and supported SIP, H.323 and TDM trunking.Create, design and implement call center scripting and provide training for five independent contact centersProvide server and third party vendor support for Cisco call manager cluster and Cisco Unity.Document and develop procedures for voice and network technicians.Configured Call Manager remote locations and configured SRST for Satellite campuses.Maintained voice infrastructure for Nortel SL-100 and Cisco Call ManagerManage and organize student support staff.
Marcus Mccutchen Skills
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Frequently Asked Questions about Marcus Mccutchen
What company does Marcus Mccutchen work for?
Marcus Mccutchen works for Alpha Network Systems
What is Marcus Mccutchen's role at the current company?
Marcus Mccutchen's current role is IT and Communications Consultant.
What is Marcus Mccutchen's email address?
Marcus Mccutchen's email address is ma****@****ive.com
What is Marcus Mccutchen's direct phone number?
Marcus Mccutchen's direct phone number is +197053*****
What schools did Marcus Mccutchen attend?
Marcus Mccutchen attended University Of Northern Colorado, University Of Northern Colorado.
What skills is Marcus Mccutchen known for?
Marcus Mccutchen has skills like Cisco Technologies, Voip, Sip, Routing, Telecommunications, Enterprise Software, Networking, H.323, Unified Communications, Cisco Call Manager, Security, Disaster Recovery.
Who are Marcus Mccutchen's colleagues?
Marcus Mccutchen's colleagues are Teague Citrino, Patrick Hohnstein, Amber Clifford, Pamela Frank, Aaron Knight.
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marcus McCutchen
Livonia, Mi -
Marcus mccutchen
Hardworking Individual Looking To Become A Member Of A Dynamic Team.Colorado Springs, Co -
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