Marcus Mcdaniel Email and Phone Number

IT Operations Lead Technician with MetLife

Systems Engineer responsible for building and deploying virtual and physical servers in a global environment.• Completed upgrades to Windows servers from 2008 to 2012.• Decommissioned servers which were no longer in use.

Senior System Engineer responsible for Managing and planning projects for building and deploying virtual and physical servers across a global environment.•Managed Active Directory.•Upgraded Windows 2008 servers to 2012 and decommissioned servers which were no longer in use.•Created Qualys reports then remediated patching issues identified.

Team lead responsible for managing engineers and acting as the escalation point for production outages and reoccurring customer issues.•Managed Active Directory, Exchange 2010, VMware/ESX5.1, and SQL Clustering.•Monitored and managed virus scans to remediate any vulnerabilities found.•Investigated, identified and documented root cause analysis for incidents that result in a service disruption.•Completely and accurately recorded all change execution updates in the ticketing system.•Monitored high severity issues ensuring proper troubleshooting methodologies and adherence to standard tiered escalation procedures.•Developed and documented process improvements.

Senior Network Engineer and team lead responsible for managing technology across national and global locations.• Managed Active Directory, Virtual Environment ESX3.5 and vSphere 4.0.• Maintained Exchange and Messaging environments as well as performed restores troubleshot issues.•Administered backups across several national locations.•Administered, installed and maintained SQL 2003/2008 servers.•Devised project plans for various server upgrade and maintenance projects.•Performed Change management.•Supported Citrix Clustering.

Lead Administrator responsible for developing and maintaining the disaster recovery plan, backup schemas and maintenance schedules and the Exchange and messaging environment.•Developed and maintained the internally hosted website.•Communicated with vendors in regards to quotes for services and audit contracts.•Tested new software and equipment to improve end user productivity.•Maintained PBX phone equipment, cell phones, and security system across 16 locations.•Performed Exchange support including: Defragmentation of Exchange 2003, Migration and upgrade from Exchange 2003 to Exchange 2007, tracking and troubleshooting of delivery problems.•Supported Windows 2000/2003 Servers.•Configured firewalls, switches, routers, and provided overall server room maintenance.•Administered, installed and upgraded SQL Server 2003/2008.•Implemented VOIP/MPLS at eighteen offices