Marcus Mcintosh Email & Phone Number

Minneapolis, Mn

Minneapolis, Mn, Us

RiverSource Life Insurance Company - Minneapolis, MN March 2006 – April 2016Sr. Operations Manager, Annuity Estate Settlements, April 2008 – April 2016Operations Manager, Annuity New Business & Contract Change, March 2006 – April 2008•Responsible for creating and delivering industry leading end to end financial service operations, business transformations, quality and timeliness.•Led business transformations and process redesigns that generated a cost savings and avoidance in excess of $4.5 million between 2012 and 2013. •Led redesign to improve end to end timeliness from 28 days to same day industry leading transaction processing for New Business.•Managed the pre-work and launch of offshore processing in India, achieving 95% of all processing within one year without degradation of key service metrics.•Designed and implemented abandoned property tracking and escheatment process, resulting in a streamline process that reduces resources needed to manage from 4 to 1.

Minneapolis, Mn, Us

Ameriprise Financial Service Inc., - Minneapolis, MN January 2001 – March 2006Operations Manager, Six Sigma & Process Improvements, December 2004 – March 2006Project Consultant, Process Management & Change Integration, March 2003 – December 2004Six Sigma Black, Quality & Performance Measurements, January 2001 – March 2003•Responsible for operationalizing and deploying project management methodologies throughout the financial services organization resulting in cost savings, avoidances and reductions in excess of $3.5 million between 2001 and 2006.•Led and developed a cross product (Mutual Funds, Certificates, Insurance and Annuities) process support team responsible for deploying and maintenance of over 400 cross product processes and procedures.•Pioneered the implementation of capturing previously uncollected service fees through the use of outside vendor capabilities resulting in the recapture of over $229,000 in the first year of roll out.•Developed and maintained the Six Sigma project intake pipeline which was responsible for logically deploying resources using success indicators.

Us

American Express Financial Advisors – Minneapolis, MN January 1997 – January 2001Team Leader, Mutual Fund & Certificate Transaction, October 1998 – January 2001Transactions Representative, Mutual Fund & Certificate Transactions,January 1997 – October 1998•Responsible for contact center service metrics management, team building, coaching and professional development of 25 plus employees over two sites.•Co-Led the merger of Mutual Fund and Certificate operations management with Insurance and Annuity Operations reducing support staff by 30%.•Responsible for delivering a best in class high level of service and problem resolution to high value financial advisors, clients and internal departments.